Origin of the quality from “QCC”
The birth of QCC can be traced back to the year 1984 when PTT was under the leadership of Dr.Thongchat Hongladarom, the governor of Petroleum Authority of Thailand who introduced Quality Control Circle: QCC activities for the natural gas operation. During that period, Mr.Luen Krisanakri, assumed the position of Deputy Governor. In the following year of 1985, the activities expanded into every area directly under the Governor.
Development towards “Productivity”
In 1997, PTT designated a vision and strategy under the new title but the principles of “Productivity Improvement: PI, remained the same. Under such scheme, the Japanese Kaizen approach referring to continuous improvement was adopted. The Company picked up a slogan of “Today must be better than yesterday and tomorrow will be better than today”. Lunching “5S activities and suggestions” at PTT, truly marked a turning point and groundbreaking phenomenon as the activities were simultaneously implemented across the board. Namely, all of the three operation areas: marketing; natural gas operation and procurement; and oil refining kicked off the productivity activities which have been in active development since then.
5S as a base
In 1999, “5S activities” were rapidly taking root under the strategy of “a city surrounded by forest”. After the implementation of activities in the three operations, every area of the organization followed. In the next year, PTT was under leadership of Dr.Anat Arphapirom, the then- Governor who announced “Productivity Policies “ with three main components:
- Promoting knowledge and understanding among employees to recognize importance of productivities and regard them as routine responsibilities
- Conducting productivity on an ongoing basis
- Having presentations of the activities and presenting awards to increase morale of the employees
In addition, the 5th of August of every year has been chosen to be “a Big Cleaning Day” as a corporate tradition since then.
Change…from a well-established foundation
In 1992, PTT rigorously started Total Productive Maintenance Program (TPM) requiring everyone to seriously take part in the productive maintenance. Subsequently, in the following year of 1993, a western-style system e.g. ISO 9000 Series quality standard, began at the organization. Likewise, a pilot area was chosen for activities the same way as 5S activities. Up until today, PTT has extensively applied ISO system in every area – both office and operation. Those standards include ISO 14001, TIS/OHSAS 18001 or TISI.18001, ISO/IEC 17025, ISO26000, ISO/IEC 27001, and ISO30001, etc.
Later in 1996, PTT restructured the organization and specified two levels of departments to take charge of the Quality, Safety, Health and Environment program. Namely, every business sector had the division in charge of quality, safety, health and environment and the Department of Quality (Q), Safety (S), Health (H) and Environment (E) was accountable for overall QSHE activities of PTT so that every activity was undertaken in sync in the same direction.
As of today, the overall quality program of PTT is directly under the Quality Management Department while SHE activities take in more responsibilities i.e. unforeseen security issues such as terrorist or riots. Hence, the name was changed to Safety, Security, Health and Environment Department (SSHE).