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Management Approach

Quality, Security, Safety, Health, and Environment  Policy: QSHE Policy

The PTT Group Quality Security Safety Health and Environment Policy (PTT Group QSHE Policy) to demonstrate commitment and to serve as an implementation framework in Quality, Security, Safety, Health and Environment Management. The most senior executive of each company under PTT Group, together with the President and CEO of PTT, have signed an agreement to implement the QSHE management framework; to define the work plan and key performance indicators, cascading to business groups, business unit, division, to operational sites, respectively. It serves as the QSHE management framework that encompasses setting of work plans, indicators, as well as performance monitoring and assessment against targets, strategic plans/programs, and work plans to ensure compliance with PTT Group’s policy on a quarterly basis.

Reference: PTT Group Quality Security Safety Health and Environment Policy


Long-term and Annual SSHE Strategic Objectives

PTT sets SSHE strategic objectives that respond to and comply with the corporate strategy, addressing negative social and environmental impacts. It comprises long-term objectives as follows:

  • Socio: Focus on reducing loss related to safety and health of employees, contractors and production process
  • Eco: Reduce ecological footprint throughout product and service life-cycle
  • Efficient: Improve the operational effectiveness to establish global leadership
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    To transform commitment into action, PTT sets annual QSHE Goals by considering the internal and external factors that have impacts on operations and selecting key performance indicators as corporate targets. Each business unit must then set targets for the business areas and divisions as appropriate. The executives will be informed regularly of the results of monitoring and assessments against the targets

     

    Security, Safety, Health and Environment (SSHE)
    PTT Group SSHE Management Standard (SSHE MS) is an important tool used in SSHE risk management, which must be implemented by all business units and PTT Group companies. The application must be appropriate to the business’s characteristics and risk profile. It was developed from SSHE management system, in accordance to OHSA 18001 and ISO 14001, which are already fundamental practice in operation sites. Notably, standard management framework is developed was developed in consistent with the Plan-Do-Check-Act Principle. This enables continuous improvement, with a basis grounded in international management standard, comprising 6 main elements. The key content of each component is as follows.

     

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    Policy & Leadership: Setting, communicating, and demonstrating Management’s in creating clear organizational culture for SSHE management, as well as reviewing the effectiveness of SSHE performance.
     
    Planning: Risk assessment, accessibility to law, and SSHE assessment for mergers and acquisitions of new assets and projects, as well as SSHE management related to the products’ life cycle.
    Engineering, Operations and Maintenance: Manage SSHE risk during the design, construction, testing, and operation phases, whether operated by staff, contractors or sub-contractors, with appropriate machine and tool maintenance. This includes emergency and crisis preparedness and response to reduce and mitigate any potential SSHE-related impacts. This is inclusive to pollution, wastewater, and waste management, etc.
     
    Performance Monitoring and Improvement: SSHE-related performance inspection and auditing, mitigation and prevention to manage non-compliance, adoption of lesson-learned and best practice, as well as setting of targets and SSHE continuous improvement plan.
    Resources and Organization: Defining roles, duties and responsibilities, as well as  competency of staff as appropriate to ensure effective SSHE management
    Culture, Communications and Information: Continuously build SSHE engagement, behavior and culture, as well as internal and external communication with interested stakeholders. This includes management and controls of SSHE documentation. These requirements have been developed based on aforementioned international standards, existing management system, best practice adopted by multinational companies in power industry, and Thailand Quality Award (TQA), which have been adjusted to PTT Group’s operations.

    Reference: PTT Group SSHE Management Standards

    PTT sets safety as a priority, by developing QSHE requirement and standards that is in compliance with international standards. PTT employees must study and strictly act in compliance to the laws, policy, regulations, and relevant QSHE manuals. Employees must participate in QSHE training as set by PTT. Relevant training programs provided by external parties are as follows:

    Program Organizers
    Environmental Management
    ​NPC S&E
    ​Senior Personel Responsible for Energy (Theory) ​Energy Technology for Environment Research Centre (CMU)
    ​Senior Personel Responsible for Energy (Practical) ​Energy Technology for Environment Research Centre (CMU)
    ​Training and visits at Ajinomoto Co., Ltd (Phrapradaeng factory) ​The Industrial Environment Institute, The Federation of Thai Industries
    Environmental Laws
    ​The Industrial Environment Institute, The Federation of Thai Industries
    Senior Personel Responsible for Energy (Practical) ​Energy Technology for Environment Research Centre (CMU)
    ​Environment and Health Impact Assessment (EHIA) ​Thailand Environment Institute
    ​International Conference on Material Flow Cost Accounting ​Asian Productivity Organization
    Industrial Waste Pollution Management System Controller
    ​Thailand Environment Institute
    ​Industrial Waste Pollution Management System Controller ​Federation of Thai Industries
    ​Industrial Waste Pollution Controller ​The Industrial Environment Institute
    ​Wastewater Treatment Controller ​ ​Federation of Thai Industries
     

     

    Audit

    PTT sets the framework and approach for governing, controlling, and managing the SSHE related performance of departments within PTT and PTT Group resulting in an effective performance that is aligned with PTT Group QSHE Policy and direction.  Approaches for SHE Corporate Audit comprise:

    1. PTT Group SSHE Management Standard  Audit
    2. SSHE Effectiveness Audit
    3. Legal Compliance Audit
    4. QSHE Effectiveness Assessment
    5. PTT Group’s Engineering Standard Audit
    6. Security Management Compliance Audit
    7. SSHE Performance Verification

     

    Implementation of the Policy in Business Units and PTT Group Companies
    PTT formulates policy for managing the implementation of the policy for business units and PTT Group companies based on the equity share basis. Companies in which PTT invests 100% or is the major shareholder must fully implement SSHE policy, target, strategy, and management standards.
    PTT established the PTT Group QSHE Policy Committee and the PTT QSHE Committee, in which the highest executive in the operational division and related division, as well as executives from QSHE department of PTT and its flagships serve to examine, govern, and review the effectiveness of the implementation of SSHE policy, strategy, targets, and SSHE key performance indicators in the business units and companies within PTT Group. The committee meets quarterly and the corporate SSHE department serves as the secretariat. In addition, a special function has been set up which has the responsibilities for ensuring that SSHE management is aligned with the framework at every level of the corporate structure including the corporate, business units, operation level, and project level.
     
    Performance Documentation and Reporting

    PTT and PTT Group companies have worked together to improve the environmental and safety data collection and reporting system of PTT Group. By using the information system to improve the data collection system to serve as the environmental and safety database, this method facilitates systematic documentation to a common standard. As a result, PTT is able to compare the environmental and safety performance of similar business groups within PTT Group. The PTT Group environmental and safety performance documentation and reporting is a web-based application to create a wider range of access for every business group. Protected by a security system, the web application is user-friendly and available to users from various operations of PTT Group both within and outside of the country.

     
     
    Progress against plan
    1. Revision and communication of Quality, Security, Safety, Health, and Environment (QSHE) policies to affiliates
    ​2017 Target 2017 Accomplishments​​ ​2018 Target​
    ​Revise QSHE policies for improvement in accordance with current situation Revised policies content by comparing with risk and change factors of both internal and external organization. The results suggested there is no need to amend any section of policies. ​​​Organize a review process and signing for the new QSHE policy, as the CEO has changed
    Communicate the policies to PTT affiliates and continuously encourage practice in alignment with the policy Communicated the policies to PTT affiliates through PTT Way of Conduct (PTT WoC). In 2017, PTT conducted verification; proposed recommendation with regards to improvement of policy content at the corporate level. This ensures accordance with the central policies and suitability to the business’ characteristics. QSHE policy is transmitted to PTT Group affiliates via PTT Way of Conduct. There are monitoring efforts in policy compliance through reporting of QSHE KPIs.  Companies in PTT Group partake in the reviewing process of QSHE policy, and have the policies cascaded through PTT Way of Conduct. There will be a monitoring effort on compliance to policy through reporting of QSHE KPIs.
    2. Revision/Establishment of strategic direction, strategic goal, and annual target in SSHE
    ​2017 Target 2017 Accomplishments​​ ​2018 Target​
    • To communicate, disseminate and drive for implementation of strategy and goals.
     
    • To follow up on progress according to strategy and goals stringently.
     
    • To analyze and improve management process of material issues to ensure successful prevention and risk mitigation, to achieve the targeted indicators.To analyze and improve management process of material issues to ensure successful prevention and risk mitigation, to achieve the targeted indicators.
     
     
    • Have a process to review and set strategic directions, strategic targets, and annual goals through meetings of PTT QSHE Committee; and subsequently proposed to PTT Management Committee (PTTMC) and PTT Group Management Committee (PTTGMC).




    • To communicate, disseminate and drive for implementation of strategy and goals.

    • To follow up on progress according to strategy and goals stringently.

    • To analyze and improve management process of material issues to ensure successful prevention and risk mitigation, to achieve the targeted indicators.To analyze and improve management process of material issues to ensure successful prevention and risk mitigation, to achieve the targeted indicators.

    ​3. Corporate-wide implementation of PTT Group SSHE Management System according to  standards by PTT
    ​2017 Target 2017 Accomplishments​​ ​2018 Target​
    Continuously apply SSHE Management System in accordance to international standard. Application of SSHE Management System in sites across PTT, with progress monitoring through Management representatives in different levels. Continuously apply SSHE Management System in accordance to international standard.
    • ​Monitor, drive, and provide consultation in performance improvement, reflecting development opportunities of 4 PTT Group’s companies.
    • Expand the scope of initial status assessment for PTT Group’s companies by 3 companies.
    Monitor and provide consultation for 4 PTT Group’s companies in 2017, with the initial status assessment’s scope being 3 companies.
    • Monitor, drive, and provide consultation for performance improvement that reflect opportunities in development of 3 PTT Group’s companies operated in 2017.
    • Conduct PTT Corporate Audit Assessment compares to the management standard by 1 company
    Apply and drive system implementation in targeted company / business line, including effectiveness continuously.

    Monitor and drive system implementation in targeted company / business line, and set for continuous progress report through meetings and executives in various levels.

    ​​Apply and drive system implementation in targeted company / business line, including effectiveness continuously.
    4. Development of SSHE issues management process
    ​2017 Target 2017 Accomplishments​​ ​2018 Target​
    • Develop additional manuals, work process and key work approach
    • Assess effectiveness and implementation, which are the key process, to identify an approach for continuous improvement approach 

    • Develop ‘SE-Green Meeting Principle’ for meetings, seminars, and internal PTT meetings. This enables efficient resource consumption and mitigation of environmental impacts across all PTT sites. Over 11 PTT sites have been certified, with 10 Green Meeting certifications, 9 Green Meeting Plus from Thailand Business Council (TBCSD) for Sustainable Development and Thailand Environmental Institute (TEI).
    • Develop ‘Practice guideline on soil and underground water contamination in operational sites in 2017 by PTT Group.’ PTT and companies in PTT subsidiaries, in collaboration with Environmental Engineering Department, Engineering Faculty, of Kasetsart University. The guideline was developed and framed according to the stipulation of Industrial Water and Environmental Technology Office, Industrial Plant Bureau, who provided close supervision and advices. This enables PTT plants and companies in PTT group to follow the guideline, and report soil and water contamination in accordance to ‘Soil and Water Contamination Laws in Plants of 2016,’ and other relevant laws correctly and in alignment. This allows the public sector to collect data and report in consistent with the laws, which enables for tangible soil and underground water treatment.
    • Develop ‘Environmental Management Accounting: EMA’ to use as data collection guideline, reports of expense – income, and environmental investments. It was integrated into the accounting system via development of relevant data collection and recording from the beginning. The use of Environmental Management Accounting (EMA), in accordance to international standards, allows PTT to be able to collect, record and report quantitative environmental data in monetary terms.
    • Develop additional manuals, work process and key work approach









    ​5. Security, Safety, Occupational, Health, and Environment audit or PTT Group SSHE MS by central units
    ​2017 Target 2017 Accomplishments​​ ​2018 Target​
    ​Expand scope of auditing to include additional topics across PTT’s value chain i.e. product transportation contractor, and construction contractor
    ​Conduct PTT Group SHE Performance Internal Verification for all operations of PTT and companies in PTT Groups. This ensures that the performance is being disclosed to the stakeholders transparently and correctly, with traceability and consistent to work in each operational site.
    • Conducted compliance audit against PTT Group’s engineering standards;  PTT has conducted the audit for oil transportation contractors and three oil transport truck manufacturers
    • Road Safety Management Audits have been performed for 40 PTT transporting service contractors for three products oil, natural gas, and petrochemical. Around 2,000 trucks have been assessed against the PTT Group Road Safety Management manual.
    • The business continuity management system has been audited internally against international standard ISO 22301covering all business units and supporting units.
    • PTT Group SHE Performance Internal Verification used for assessing completeness and inclusivity for obtaining SHE data has been performed in eight areas of PTT Group.
    • Monitoring of corrective action plans for significant topics of Process Safety Management has been conducted for four areas.
    ​Expand scope of auditing to include additional topics across PTT’s value chain i.e. product transportation contractor, and construction contractor
    ​6. Improve SSHE database to comply with data storage standard and reporting performance indicators followed international standards
    ​2017 Target 2017 Accomplishments​​ ​2018 Target​
    Expand reporting scope of SSHE to cover new areas and new established companies ​​Increased coverage of areas to include new fuel stations launched in 2017 Increase coverage areas to include all new operating units that established in 2018
    Develop environmental performance report of key indicators to be in the format of management report, which is convenient for analysis and helps set an approach of environmental performance management for quickly. Develop environmental performance report of key indicators in the format of report, which can be used for analysis and setting of management approach promptly. This includes, waste management, water consumption, and many other plans in indicators development. Increase the channels and application of technology usage for internal monitoring process, such as monitoring environmental performance of key indicators, and development for environmental indicators report. This allows prompt analysis, which can be used to set management approach in a more effective manner.