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Stakeholder Engagement
Stakeholders are defined as those who are impacted by PTT’s business, either through the receiving or loss of benefits that are related to their interests. PTT classifies the organization’s stakeholders according to 6 groups, as follows:
  • Country (public agencies, policy makers, national and regional press, opinion leaders and private companies)
  • Community and Society (communities, the general public, youth and education institutions)
  • Shareholders (shareholders, investors, entities and institutions investing in the stock exchange)
  • Customers (industrial clients and consumers)
  • Partners (suppliers, deliverers, and business partners) 
  • Employees (executives, employees, and workers)
 
PTT’s stakeholder engagement strategy, policy, and management approach are developed using information from stakeholder engagement activities, issue management, and grievance mechanisms. Relevant departments are assigned to oversee engagement and communication with appropriate stakeholder groups, and undertake the responsibility of evaluating stakeholder perception, determining suitable engagement methods to meet each of their needs, concerns and expectations, as well as setting KPIs to monitor performance. Progress on stakeholder engagement is regularly reported to the management, the Corporate Governance Committee, and Board of Directors on a quarterly basis.

 

 

Commitment to Stakeholders and Engagement Approach

Stakeholder ​Mission Channels and Methods of Engagement ​ Expectations​
Country​






​Provide long-term energy security for Thailand and support economic growth




​• Meetings between PTT’ executives and the
  Ministry of Energy
• Consultations with the government agencies
• Partnering with private sectors (Thai
  Chamber of Commerce, Federation of Thai
  Industries, Public-Private Collaboration 
  Committee)
​Transparency and environmentally & socially responsible in all operational sites; set fair energy prices; communicate facts and responding to issues with high public interest clearly and rapidly.


​Community
and Society









​Be a good corporate citizen, manage environmental impacts, and engage in the improvement of livelihoods for communities







​• Engaging with communities in areas of
  operations to gather their opinions and build
  understanding on PTT’s projects
• Engaging with communities and societies
  through collaboration with various
  institutions, such as the PTT Reforestation
  Institute (to continue the ‘Wang Chan Forest 
  Project’ and officially launch Chan Forest
  Project’ and officially launch  ‘PTT Green in the
  City’), the Green Globe Institute, and the 
  Sustainable Energy Foundation.

​Thailand’s energy security and self-sufficiency in energy; conduct business with good governance, integrity, and responsibility for the communities and the
environment in all operational sites.






​Shareholders









​Deliver decent returns from commercial operations








​• Hosting the Annual General Meeting for
  Shareholders (AGM) according to the Thai
  Investors Association’s AGM Checklist standard
  to gain feedback from shareholders and 
  communicate performance
• PTT and PTT Group business site visits for 
  common shareholders
• Feedback channels including telephone 
   number number and email address for 
   shareholders

​Energy technology development, including renewable energy support; socially responsible operation, while maintaining continual investment return






​Customers








​Build customer satisfaction and engagement through good quality products and fair pricing






​• Conducting a Customer Satisfaction Survey 
   for B2B and B2C customers to improve 
   product and product and service quality and
   to continuously improve performance.
• PTT Call Center 1365, which provides
  services, coordinates requests, receives
  grievances, and follows up on issues.
• Sales promotion
• After-sales service
​Developing environmentally & socially friendly product/service innovation of high quality; distributing product/service thoroughly and sufficiently across the
country with fair price.




​Partners









​Jointly operate business on the basis of fairness and enhance long-term business potential







​• Organizing an annual Supplier Relationship
   Management Seminar to communicate the
   organization’s policies and management
   approaches, and to gain suppliers’ opinions on
   improving procurement processes for better
   efficiency. The seminar also increases 
   suppliers’ understanding and satisfaction
   within the scope of regulations and PTT’s
   requirements, and enhances effectiveness in 
   collaboration.
​Partnering in building secured national economy and leading in the energy business under good governance operation, innovation development and effective procurement process.





​Employees











​Support employee capacity development and ensure
quality of life









​• The President and CEO directly communicates 
   with executives and employees through
   various 
channels such as e-mail, Townhall
   Meetings, 
and social networks (Facebook: 
   Tevin at PTT).

• Holding a monthly PTT Joint Consultant
  Committee Meeting to review grievances and
  suggestions from employees.
• Conducting annual Employee Engagement
   Surveys and incorporate findings into  
   policies and improvement plans in order to
   improve employee engagement in the future.

Developing employee capacity building and effective working system.