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Stakeholder Engagement
Stakeholders are defined as those who are impacted by PTT’s business, either through the receiving or loss of benefits that are related to their interests. PTT classifies the organization’s stakeholders according to 6 groups, as follows:
  • Country (public agencies, policy makers, opinion leaders and national politicians)
  • Community and Society (communities, the general public, youth and education institutions, NGO, press, local politicians)
  • Shareholders (shareholders, investors, entities and institutions investing in the stock exchange)
  • Customers (consumers)
  • Partners (suppliers, deliverers, and business partners)
  • Employees (PTT group employees)
PTT’s stakeholder engagement strategy, policy, and management approach are developed using information from stakeholder engagement activities, issue management, and grievance mechanisms. Relevant departments are assigned to oversee engagement and communication with appropriate stakeholder groups, and undertake the responsibility of evaluating stakeholder perception, determining suitable engagement methods to meet each of their needs, concerns and expectations, as well as setting KPIs to monitor performance. Progress on stakeholder
engagement is regularly reported to the management, the Corporate Governance Committee, and Board of Directors on a quarterly basis.
 
In addition, PTT annually conducts a corporate reputation score survey to oversee the stakeholders’ overall views on the company. The assessment is done on the sub-groups of the main 6 stakeholder groups identified above. PTT is determined to maintain the corporate reputation score until 2018 to be above the baseline year in 2014.  

 

 

Commitment to Stakeholders and Engagement Approach

 
Stakeholder

Mission
 
Channels and Methods of Engagement
 
Expectations
 Country
Provide long-term energy security for Thailand and support economic growth
• Organize regular meetings between PTT management and the Minister of the Ministry of Energy on important issues, to ensure that its business aligns with governmental policy.
​Expects PTT to be a transparent, accountable organization that adheres to principles of good governance; set fair energy prices and disclose information that can be easily understood.
Community and
Society
Be a good corporate citizen, manage environmental impacts, and engage in the improvement of livelihoods for communities
• Engage with communities in areas of operations to gather their opinions and build understanding on PTT’s projects, by conducting public participation for the Natural Gas Transmission Pipeline No. 4 (Rayong-Khaeng Khoi), the Onshore Gas Transmission Nakornratchasima Project, and the Onshore Gas Transmission Nakornsawan Project. A grievance was received from the Natural Gas Transmission Pipeline No. 4 (Rayong-Khaeng Khoi).
 
• Engage with communities and societies through collaboration with various institutions, such as the PTT Reforestation Institute (to continue the ‘Wang Chan Forest Project’ and officially launch ‘PTT Green in the City’), the Green Globe Institute, and the Sustainable Energy Foundation.
​Expect PTT to conduct its business for the Thai people, and be a source of pride of the Thai people through ensuring economic security, transparent and fair operations, and develop
innovations for the environment.
Shareholders
Deliver decent returns from commercial operations
• Host the Annual General Meeting for Shareholders (AGM) according to the Thai Investors Association’s AGM Checklist standard to gain feedback from shareholders and communicate performance. PTT received a full score from the AGM Checklist Assessment, which was classified as ‘Excellent.’
​Expect PTT to work towards energy security, develop technologies, promote renewable energy, be able to compete internationally, and continue to expand investments.
​Customers
Build customer satisfaction and engagement through good quality products and fair pricing
• Conduct a Customer Satisfaction Survey for customers to improve product and service quality and to continuously improve performance.

• PTT Call Center 1365, which provides services, coordinates requests, receives grievances, and follows up on issues.
​Expect PTT to provide products with lower energy costs
​Partners ​Jointly operate business on the basis of fairness and enhance long-term business potential ​• Organize an annual Supplier Relationship Management Seminar to communicate the organization’s policies and management approaches, and to gain suppliers’ opinions on improving procurement processes for better efficiency. The seminar also increases suppliers’ understanding and satisfaction within the scope of regulations and PTT’s requirements, and enhances
effectiveness in collaboration.
​Expect PTT to operate business transparently and adhere to principles of good governance and accountability, and to have a role in Thailand’s sustainable growth.
​Employees ​Support employee capacity development and ensure quality of life
• The President and CEO directly communicates with executives and employees through various channels such as e-mail, Townhall Meetings, and social networks (Facebook: Tevin at PTT).
 
• Hold a monthly PTT Joint Consultant Committee Meeting to review grievances and suggestions from employees.
 
• Conduct annual Employee Engagement Surveys and incorporate findings into policies and improvement plans in order to improve employee engagement in the future.
​Expect PTT to incorporate findings from the employee engagement survey to improve human resources management.