||Provide long-term energy security for Thailand and support economic growth
||• Meetings between PTT’ executives and the
Ministry of Energy
• Consultations with the government agencies
• Partnering with private sectors (Thai
Chamber of Commerce, Federation of Thai
Industries, Public-Private Collaboration
|Transparency and environmentally & socially responsible in all operational sites; set fair energy prices; communicate facts and responding to issues with high public interest clearly and rapidly.|
|Be a good corporate citizen, manage environmental impacts, and engage in the improvement of livelihoods for communities
• Engaging with communities in areas of
operations to gather their opinions and build
understanding on PTT’s projects
• Engaging with communities and societies
through collaboration with various
institutions, such as the PTT Reforestation
Institute (to continue the ‘Wang Chan Forest
Project’ and officially launch Chan Forest
Project’ and officially launch ‘PTT Green in the
City’), the Green Globe Institute, and the
Sustainable Energy Foundation.
|Thailand’s energy security and self-sufficiency in energy; conduct business with good governance, integrity, and responsibility for the communities and the |
environment in all operational sites.
||Deliver decent returns from commercial operations
• Hosting the Annual General Meeting for
Shareholders (AGM) according to the Thai
Investors Association’s AGM Checklist standard
to gain feedback from shareholders and
• PTT and PTT Group business site visits for
• Feedback channels including telephone
number number and email address for
|Energy technology development, including renewable energy support; socially responsible operation, while maintaining continual investment return|
||Build customer satisfaction and engagement through good quality products and fair pricing
||• Conducting a Customer Satisfaction Survey
for B2B and B2C customers to improve
product and product and service quality and
to continuously improve performance.
• PTT Call Center 1365, which provides
services, coordinates requests, receives
grievances, and follows up on issues.
• Sales promotion
• After-sales service
|Developing environmentally & socially friendly product/service innovation of high quality; distributing product/service thoroughly and sufficiently across the |
country with fair price.
||Jointly operate business on the basis of fairness and enhance long-term business potential
||• Organizing an annual Supplier Relationship
Management Seminar to communicate the
organization’s policies and management
approaches, and to gain suppliers’ opinions on
improving procurement processes for better
efficiency. The seminar also increases
suppliers’ understanding and satisfaction
within the scope of regulations and PTT’s
requirements, and enhances effectiveness in
|Partnering in building secured national economy and leading in the energy business under good governance operation, innovation development and effective procurement process.|
||Support employee capacity development and ensure
quality of life
• The President and CEO directly communicates
with executives and employees through
various channels such as e-mail, Townhall
Meetings, and social networks (Facebook:
Tevin at PTT).
• Holding a monthly PTT Joint Consultant
Committee Meeting to review grievances and
suggestions from employees.
• Conducting annual Employee Engagement
Surveys and incorporate findings into
policies and improvement plans in order to
improve employee engagement in the future.
Developing employee capacity building and effective working system.