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Management Approach
Stakeholders are defined as those who are impacted by PTT’s business, through either the receiving or loss of benefits. PTT classifies the organization’s stakeholders into 6 groups, as follows: 

  • Country (public agencies, policy makers, opinion leaders and politicians)
  • Community and Society (communities, the general public, youths and education institutions, NGO, press, local politicians)
  • Shareholders (shareholders, investors, entities and institutions investing in the stock exchange)
  • Customers (consumers)
  • Partners (suppliers, deliverers, and business partners)
  • Employees (PTT Group employees)

PTT's stakeholder engagement strategy, policy and management approach were developed using information from stakeholder engagement activities, issue management, grievance mechanisms and researches. With the information, stakeholder’s needs, concerns and expectations can be identified. Consequently, the responsible committee coordinates with different stakeholder groups to establish appropriate measures addressing their concerns, expectations and requirements. Additionally, projects and work plan’s impacts on stakeholders are assessed. As a result, key performance indicators are set and mitigation plans can be developed. Responsible units have the responsibility to directly report to the Management Committee, Corporate Governance Committee and Board of Directors.  

 

Commitment to Stakeholders and Engagement Approach

Stakeholder

Mission

Channels and Method of Engagement

Expectations

Country

• Provide long-term energy security for Thailand and support economic growth.

 

• Organize monthly meetings for progress report regarding  policies on energy
• Submit report or information relating to operating an energy business every 1-2 months.
• Conduct visits to PTT sites on a quarterly basis.
• Working collaboratively with private sectors, Chamber of Commerce and the Federation of Thai Industries, Public-Private Steering Committee on a monthly basis.

 

​• Disclose complete information promptly and according to timeline
• Create energy security.

Community and Society



• Be a good corporate citizen, manage environmental impacts, and engage in the improvement of livelihoods for communities


• Engage with communities through meetings and discussion monthly.
• Engage with communities and societies through collaboration with various institutions such as PTT Reforestation Institution, Green Global Institute and the Sustainable Energy Foundation
• Field visit by Public Relations and responsible departments on a weekly basis.

​Expect PTT to conduct its business for the Thai people, and be a source of pride of the Thai people through ensuring economic security, transparent and fair operations, and develop innovations for the environment.

• Promote economy and creating jobs.
• Promote education.
• Conserve natural resources and the environment.
 

Shareholders

• Deliver decent returns from commercial operations.

• The Annual General Meeting for Shareholders.
• Host Analyst Meeting ever quarter.
• Report information to the Stock Exchange of Thailand (SET) every quarter.
• Join SET in investor meetings at the Opportunity Day Event every quarter.
• PTT’s shareholder magazine “Happiness” and “PTT Bizway” newsletter every quarter.

• Ensure good return.
• Develop business that is sustainable and responsive to future changes
• Innovate and develop clean and environmentally friendly energy.
• Operate with responsibility towards society, community and the environment

​Customers

• Build customer satisfaction and engagement through good quality products and fair pricing.

• Conduct annual Customer Satisfaction Survey for both B2B and B2C.
• PTT Call Centre 1365 managing orders and customers
• Providing follow-ups.

​•  Quality of products and services.
• Appropriate pricing of products and services

Partners

• Jointly operate business based on fairness and enhance long-term business potential.

• Annual Supplier Relationship Management Seminar.
• Conduct annual Supplier Satisfaction about the procurement process and working with PTT.

• Convenient, transparent and fair procurement process, treating all equally

Employees



• Support employee capacity development and ensure quality of life.
 
 

• President and CEO directly communicates with executives and employees through various channels such as emails, Town Hall Meetings and online platforms (PTT Workplace)
• Hold monthly meetings for PTT Joint Consultant Committee (JCC).
• Conduct annual employee engagement surveys.
• Conduct annual performance evaluation via two channels.

 

• Employees’ engagement to the organization.
• Career management for professional advancement
• Encourage employees to learn and develop.