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Management Approach

As a a national oil company, PTT understands the importance of and is fully committed to the mission to ensure energy security while also driving society forward through organizational mechanisms at the policy and operational levels, to provide support in terms of human capital development, social and community development, as well as environmental protection and rehabilitation. All of this is done for the long-term sustainable development of the Thai society.

PTT’s social and community investment strategy corresponds to the organization’s business strategy, its organizational budget, and the community’s needs. PTT approaches community engagement through social relations in order to understand the differing context and specific needs of each community. Employees are encouraged to participate in volunteer projects for public benefit through PTT’s Thai Energy for Public Mind Club and various other community development and environmental activities, which will enable employees to adopt and reflect PTT’s values of corporate citizenship and civic-mindedness.

To ensure long-term benefits to local communities and to society, PTT considers various factors of community and social development. The particular context and needs of each community, projects that have proven successful in the past, community’s unique needs, risks associated with social activities, and capacity of the community and the organization are all taken into account. Firm focus on stakeholder engagement with the community is highlighted in every step of the process under the supervision of the Corporate Governance Committee and Corporate Communications Department as the main responsible department.

CommunityRelations operation is the fundamental measure for PTT to understand the expectations and concerns of the communities, who are directly and indirectly affected by PTT business operations. Community Relations operation consists of 6 steps as follow:



 

  1. Community Identification: identify communities and consider the impact level and the influence communities may have on PTT’s business operations/activities
  2. Community Prioritization: prioritize the communities, who have influence on PTT’s business operations/activities and define the engagement level and methodology based on the results from community prioritization process
  3. Engagement Planning: develop the community engagement plan in regards to the priority of the communities
  4. Community Engagement: engage with the communities in the most effective way focusing on the impacts to communities and the objectives of the projects/activities
  5. Performance Consolidation and Analysis: consolidate the performance of community development projects, and analyze the performance in order to monitor the progress of the projects as agreed with the communities
  6. Continuous Improvement and Monitoring: develop a collaboration with relevant functions in order to improve the efficiency of community development projects and assess the performance of the projects

 

PTT employs the following 3 approaches in the implementation of community, social, and environmental development:

  

 

 

Progress against Plan

Plan​

2017 Target

2017Accomplishments​​​

2018 Target​

Budget contribution and participation in social development

Continue to support budget contributions towards social development activities in three main areas: human resources development, social and community development, and natural resources and environmental conservation.

​ Contributed1,186.33 million baht towards social development activities.

Continue  to support budget contributions towards social development activities in three main areas: human resources development, social and community development, and natural resources and environmental conservation.

Creation of a volunteer culture in the organization

Encourage employee volunteering in social, community and environmental activities for the benefit of the public, including in their daily lives.

Employees  participated in volunteer activities for a total of 74,658 hours,

Encourage employee volunteering in social, community and environmental activities for the benefit of the public, including in their daily lives.

Survey of stakeholders’ view on the performance of social, community, and environmental activities

Continue to conduct stakeholder engagements and opinion surveys.

Continue to conduct stakeholder engagements and opinion surveys in conformity with Community Relation Operation.

Continue to conduct stakeholder engagements and opinion surveys.

 

 

​Philanthropy Inputs

In 2017, PTT allocated a total of 1,186.3 million baht for charitable donations, community investments, and commercial initiatives. The contribution covers budget and continuous participation to drive society and move forward together through CSR activities in 3 areas comprising human resource development, social and community development, natural resources and environmental conservation.

In 2017, 97.5% of employees participated in volunteer activities. Volunteer hours of executives and employees were 55,515 hours (42,015 were hours volunteering during working hours which translated to around 13.4 million baht and 13,500 were hours volunteering outside working hours). This includes hours from various communities and social activities in which PTT employees participated through the PTT Volunteer Club and collaborated with other stakeholders such as NGOs, university, etc.
 

In-kind giving in 2017, totaling 47.8 million baht was mainly provided for people facing natural disaster and improved quality of life of communities near PTT’s operational sites. The main in-kind giving for relief natural disaster around the country consisted of petrol vouchers worth 7.9 million baht, 49,000 blankets worth 6.1 million baht, 500 water-storage tanks worth 2.0 million baht, 30,487 disaster relief bags worth 14.0 million baht, and mobile medical services worth 8.9 million baht. The in-kind giving for improve quality of life consisted of mobile medical services worth 8.1 million baht and mobile LPG maintenance service 0.4 million baht.​