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Management Approach

As a national oil company, PTT understands the importance of and is fully committed to the mission to ensure energy security while also driving society forward through organizational mechanisms at the policy and operational levels, to provide support in terms of human capital development, social and community development, as well as environmental protection and rehabilitation. All of this is done for the long-term sustainable development of the Thai society.

PTT’s social and community investment strategy corresponds to the organization’s business strategy, its organizational budget, and the community’s needs. PTT approaches community engagement through social relations in order to understand the differing context and specific needs of each community. Employees are encouraged to participate in volunteer projects for public benefit through PTT’s Thai Energy for Public Mind Club and various other community development and environmental activities, which will enable employees to adopt and reflect PTT’s values of corporate citizenship and civic-mindedness.

To ensure long-term benefits to local communities and to society, PTT considers various factors of community and social development. The particular context and needs of each community, projects that have proven successful in the past, community’s unique needs, risks associated with social activities, and capacity of the community and the organization are all taken into account. Firm focus on stakeholder engagement with the community is highlighted in every step of the process under the supervision of the Corporate Governance Committee and Corporate Communications Department as the main responsible department.

Community relations operation is the fundamental measure for PTT to understand the expectations and concerns of the communities, who are directly and indirectly affected by PTT business operations. Community Relations operation consists of 6 steps as follows:



 

  1. Community Identification: identify communities and consider the impact level and the influence communities may have on PTT’s business operations/activities
  2. Community Prioritization: prioritize the communities, who have influence on PTT’s business operations/activities and define the engagement level and methodology based on the results from community prioritization process
  3. Engagement Planning: develop the community engagement plan in regards to the priority of the communities
  4. Community Engagement: engage with the communities in the most effective way focusing on the impacts to communities and the objectives of the projects/activities
  5. Performance Consolidation and Analysis: consolidate the performance of community development projects, and analyze the performance in order to monitor the progress of the projects as agreed with the communities
  6. Continuous Improvement and Monitoring: develop a collaboration with relevant functions in order to improve the efficiency of community development projects and assess the performance of the projects

 

PTT employs the following 3 approaches in the implementation of community, social, and environmental development:

 

Priorities and SDG alignment

Human Resources Development Community and Social Development Natural resources Conservation​
Objective - Develop human capital and knowledge base to support business growth and raising industry standard and reputation Objective - Using PTT strengths to develop communities and society and expand PTT’s network, creating trust and shared value Objective – Using CSR projects to offset natural and environmental impact from operations

Priorities and SDG alignment

9. Industry, Innovation and Infrastructure

Priorities and SDG alignment

11. Sustainable Cities and Communities

Priorities and SDG alignment

13. Climate Action

 
 
 
 
 
Evolution of PTT social investment and corporate social responsibility programs across 3 priorities (Page 23-25) Click here

 

 

Progress against Plan

Plan​

2016 Target

2016 Accomplishments​​​

2017 Target​

Budget contribution and participation in social development

Continue to support budget contributions towards social development activities in three main areas: human resources development, social and community development, and natural resources and environmental conservation.

​ Contributed 918.77 million baht towards social development activities.

Continue to support budget contributions towards social development activities in three main areas: human resources development, social and community development, and natural resources and environmental conservation.

Creation of a volunteer culture in the organization

Encourage employee volunteering in social, community and environmental activities for the benefit of the public, including in their daily lives.

Employees participated in volunteer activities for a total of 56,547 hours, comprising of 34,238 working hours and 22,309 non-working hours.

Encourage employee volunteering in social, community and environmental activities for the benefit of the public, including in their daily lives.

Survey of stakeholders’ view on the performance of social, community, and environmental activities

Continue to conduct stakeholder engagements and opinion surveys.

Continue to conduct stakeholder engagements and opinion surveys in conformity with Community Relation Operation.

Continue to conduct stakeholder engagements and opinion surveys.

 

Corporate citizenship, covering business ethics, corporate social responsibility, and environmental awareness, is a part of the factors for annual corporate reputation survey. The survey subjects include all significant groups of stakeholders to the company. PTT has set a target to maintain the corporate reputation score until 2018 to be above the baseline year in 2014.