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​PTT adopted human rights risk assessment plan which considers all risks related to vulnerable groups, including employees, supplies, children, indigenous groups, migrant workers, outsourced workers, local communities, women, LGBTQI, and people with disabilities. From the latest assessment in 2018, business units that provide services, trading and marketing are at low-risk, while downstream businesses including petrochemical and power generating businesses are at medium-risk, and upstream businesses including petroleum extraction and production, coal mining, and gas pipelines are at high-risk. The identified risks include labour rights, unsafe working conditions, health impacts, and community rights. It was found that in 9 areas of operations or 8% of all assessed operational areas in 4 countries including Thailand, Cambodia, Laos, and the Philippines, have human rights risks that requires close monitoring. Of all the high risk areas, the percentage of sites with mitigation plans in place is 100%. In 2018, PTT had no cases of human rights violation, nor concerns or grievances related to human rights submitted. Thus, there were no remediation actions necessary.

Potential Human Rights
Risks identified
% of total assessed areas in the last three years % of total assessed areas where risks have been identified
% of risk with mitigation or remediation process implemented​
Mitigation plan for risk areas​
Own operation (including Joint Ventures where PTT has management control) • Labour rights
• Community rights
• Supply Chain
• Environment
• Security and Safety
• Customer and Consumer rights
117 sites from 117 sites, accounted for 100%
​100 ​• PTT Group Human Rights Management System Implementation
• Improvement of Supplier Code of Conduct in Human Rights Dimension
• Business and Human Rights Awareness and Training
• Improvement of human resources policy and employment practices against discrimination
Contractors and Tier I Suppliers
​• Safety and Occupational Health
• Employment and working environment
• Community Rights
• Environment
30 sites from 30 areas, accounted for 100%
​100 ​• Building and asset insurance
• Employees’ Individual Development Plan
• Collect data and statistics of occupational safety
• Drug and alcohol screening plan
• Provide first-aid supplies
• Provide information on updated status of all fire extinguishers
• Set goals of energy consumption reduction, and GHG emission reduction
• Monthly record of the use of water, electricity, and fuels.
​Joint Ventures with no management control ​• Community rights
• Supply Chain
• Environment
​- ​- ​-
Case Study: Human rights and Natural Gas Pipeline Project Operations
As a national energy company, PTT has the mission to operate networks of natural gas pipelines, in line with the natural gas transmission system and infrastructure, to ensure energy security and values contributed to the national economy. The company recognizes and places strong considerations on potential human rights impacts incurred by the projects throughout its operations. To address this challenge, PTT conducts Human Rights Due Diligence (HRDD) process, in accordance with the principles of United National Guiding Principles on Business and Human Rights. The process covers steps in assessing risks and impacts on human rights from the construction of the three pipeline routes, as follows: 
1. Nakhon Ratchasima Onshore Transmission Gas Pipeline Project (extension phase) covers 5 sub-districts, 4 districts in Nakhon Ratchasima province. The total length of the pipeline is 33 kilometers.
2. Onshore Transmission Gas Pipeline project no. 5 covers the areas of 104 sub-districts, 29 districts in 8 provinces, including Rayong, Chonburi, Chachoengsao, Prachinburi, Bangkok, Pathum Thani, Phra Nakhon Sri Ayutthaya, and Nonthaburi. The total length of the pipeline is 415 kilometers.
3. Onshore Transmission Gas Pipeline project from Pipeline Operations Station Ratchaburi - Wangnoi 6 covers 34 sub-districts, 8 districts in 4 provinces, including Nonthaburi, Nakhon Pathom, Ratchaburi, and Kanchanaburi.
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From the assessment, identified human right risks in accordance with human rights framework in Thailand, human rights risks identified in the industry group, and human rights risk at individual level are as follows:

Scope / context of human rights risks

Identified human rights risks
National Level: Thailand
(Reference: Human Rights Watch World Report 2018)
Freedom of Expression
Lack of Accountability for Politically Motivated Violence
Human Rights Defenders
Refugees, Asylum Seekers, and Migrant Workers
Anti-Narcotics Policy
Industrial group level:
Oil and Gas Industry
(Reference: Business & Human Rights Resource Center และ OHCHR)
​Health and Safety
Security of Operations
Supply Chain Management
Community Rights (Standard of living and Local and indigenous peoples' rights)
Individual level:
(Reference: Guide to Human Rights Impact Assessment and Management by IFC)
​Rights not to be subjected to slavery, servitude or forced labour
Rights to work
Rights to enjoy just and favorable conditions of work
Rights to health
Rights of minorities
These identified human rights issues were assessed of levels of risk by considering two aspects, including likelihood and potential impacts. After the levels of risk are identified, PTT sets up risk control and mitigation plan, through integrating human rights risk within project management. These efforts ensure that all identified human rights risks are monitored and controlled at the level of risk appetite. The control measures include but not limit to local community engagement, and engagement of relevant stakeholders who may be affected by PTT’s operations.
PTT conducted the Environmental Impact Assessment (EIA) and organized sessions to listen to concerns and opinions from surrounding communities. The hearings was a significant step to identify best approach for project implementation and adjust the gas pipeline route for effectiveness of the construction whilst gaining trust and acceptance from stakeholders. The company also set up monitoring mechanism, conducted satisfactory surveys, and followed up on complaint cases on a monthly basis.
In respond to human rights concerns from potentially affected stakeholders, PTT has established channels of communication for easy access, such as emergency hotline in all operational sites, coordination mechanism with community leaders, and  PTT Contact Center via phone and website. The company also assigns community relation officers to regularly meet and consult with communities and related stakeholders on a monthly basis, to follow up on concerns and complaints, as well as monitor expectations and satisfactions of relevant stakeholders. All feedbacks obtained from these processes are used as inputs for project improvements and to find solutions to effectively minimize concerns among communities and stakeholders.