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PTT Human Rights Risk Performance
   PTT Human rights performance follows United Nations Guiding Principles on Business and Human Rights in the protection, respect, and remediation efforts. PTT Group has developed a human rights management system to serve as direction for the protection and prevention of various stakeholders’ rights. This includes remediation, if there were impacts generated from PTT Group. Furthermore, PTT has inserted clauses on human rights into its Ethical Standards, Codes of Business Ethics, and the Supplier Sustainable Code of Conduct to ensure human rights principles encompass the entire supply chain.
• Protect
- As a state enterprise and national energy company, PTT Group protects and safeguards human rights (Duty to protect human rights). All business operations must strictly be consistent to human rights laws, both national and international. This was achieved as policies and guidelines, such as PTT compliance policy, PTT sustainability management policy, PTT sustainability management framework, Corporate Governance, Ethical Standards and Code of Business Ethics Handbook. Human Rights Guideline from UNGP, UNGC, UDHR, IPIECA and ISO26000 are applied. This ensures there would be no human rights violation throughout PTT Value chain. Furthermore, PTT Group also actively shares information with the public sector to aid in the drafting of National Action Plan on Business and Human Rights (NAP) and the 4th Thailand Human Rights Strategy.
- PTT Group has given much emphasis in creating awareness and understanding with regards to human rights, for both employees in the Group and those within subsidiary companies within the Group. This effort ensures understanding in business and human rights. Channels of communication comprise of several activities, such as human rights training through PTT sustainability management training. The content covers human rights performance in business sector, and best practice in business operations. The training was first launched in 2014 and is still ongoing. There have been 24 classes of graduates. 79% of all employees have been trained. In 2017, a seminar on ‘Business and Human Rights’ was organized for executives and employees. There were both employees of PTT Group and those of subsidiary companies participating. Regular communication is made through articles, magazine and emails with stakeholders.
• Respect
- PTT Group’s business operation places an emphasis in respecting humans’ dignity, rights, liberty and equality of all individuals recognized and protected by Thai and foreign laws. This would be in accordance with policy and other manuals.
- PTT’s employees must understand relevant laws and be able to follow though in a stringent manner. They should study laws, traditions, and cultures of destination countries they would working in. If there were uncertainties, the employee will be able to seek advices from legal firms, and raise awareness among employees with regards to universal human rights principles.
​- As for committee, PTT Group assigned Corporate Governance Committee to oversee policies and the Group’s sustainability management. PTT covers human rights management throughout PTT Group’s supply chain.
​- PTT assigned Corporate Management Function and Sustainability Function, chaired by senior executive vice president on corporate management and sustainability, to manage and develop human rights management system. PTT Group Sustainability Management Project oversees the performance, ensuring it is in alignment with PTT Group human rights management system.

- PTT Group Human Rights Management as illustrated in diagram 1


Diagram 1 Illustration of PTT Group’s human rights management
       PTT Group is committed in sustainability management by announcing sustainability management policies and sustainability management framework. This ensures good and effective human rights performance. PTT Group developed this human rights management system to serve as a guideline for PTT Group’s management efforts in the issue. This is in accordance to component 2 (Human Rights) and component 3 (Employees). The system comprises 5 key steps, which are:
      1. Impact Assessment  Assess human rights risks by conducting the assessment at a national level, at a sectorial level, site-level, and individual-level​
​      2. Integrated Operation Upon risk assessment completion, risk management plan will be set basing on PTT Group’s standards, guideline or management system. It serves to mitigate or control any impacts that could potentially occur
​      3. Complaint Management It is crucial for operations to have a guideline for effective grievance management. This includes measures to protect complainants and safeguarding their rights. Current grievance mechanisms, or channel for the public to report grievances, can be used for this purpose.
​      4. Monitoring of Risk Management Plan’s Performance Duration for follow ups and assessment must be appropriate according to each work plan. This includes assessments conducted to ensure effectiveness of management plan.
      5. Reporting  Disclose performance and results following the management efforts to stakeholder
​-  PTT Group has set for human rights risks identification process to be done systematically, and in accordance to human rights impact assessment. The process comprises of 5 steps, as follows; 
​1. Assessment Boundaries Planning and Setting is the collection of geographic data and PTT Group’s business activities.
​2. Primary Data Collection enables illustration of likely impacts or changes in operation sites by considering the country’s circumstances, respective laws and rules, as well as those of local community; this includes existing cultural context and conflicts. This helps clarifying and identifying salient human rights risks.
​3. Impact Assessment This ​3. Impact Assessment This was conducted according to human rights risk assessment guideline, with coverage encompasses suppliers in PTT Group’s supply chain.
4. Setting Impact Mitigation Measures There is an emphasis on prevention, mitigation and reduction of negative impacts, to ensure that the impact are minimal. There are also efforts reinforcing positive impact induced by business operations.
​5. Report and Review Performance Plan promotes expansion of opportunities for continuous operational development.
• Remedy
- PTT Group has developed a grievance mechanism, for both internal and external sources. To ensure sufficient handling of human rights complaints, PTT Group has established channels to receive and manage complaints for all groups of stakeholders. There are internal channels for employees, such as labor unions; grievance mechanisms regarding labor relations, morals and ethics. There are also external channels, such as Customer Relations Center, Managing Director Office, Corporate Secretary and Investor Relations, to name a few.
- PTT Group recognizes the importance of ensuring complainant’s protection, and has set a duration for employees’ complaint management. For each step, the duration is no more than 30 days. For complaints of external sources, the complaint will be investigated, addressed, and has its performance result communicated back to complainant within 7 working days. As of 2017, there was no complaints regarding human rights violations, or misconducts against human rights laws.
​- PTT Group places a great emphasis in community rights, and has organized for channels of communications to be available in case of crises. The approach ensures immediate access to remedy, either in financial form, such as compensation, aid funds; and in non-financial forms, such as provision of advices, supported by experts. There are also centers for emergency grievances, which will be able to provide initial support and remediation. Formal communication channels to ensure systematic exchange of opinions and complaints from stakeholders are also available. Affected individuals may file a complaint to each project’s grievance centers, or directly communicate to PTT Group’s Call Center. PTT Group will investigate the cause of the issues, address them and assume prevention efforts respectively. This would be achieved through a tripartite working committee-format grievance mechanism, comprises representatives from stakeholders, such as representatives from local authority, community leaders, or relevant government functions.
​- In 2017, there was no community complaints or community relocations filed.
- For employees, PTT Group arranges to have State Enterprise Employee Union of PTT Public Company Limited, acting as an independent agency. The Union acts as employee representative in negotiation process. Meetings between management committees are regularly organized, with the President and Managing Director of PTT Public Company Limited acting as the chairman. This resulted in PTT Group’s commitment to adopt the guideline on Protection Measures for Individuals Relevant to Disciplinary Actions in 2016. It was utilized as a guideline for complainant’s protection. Presently, employees who wish to file a complaint may request for aforementioned protection measures. Employees’ feedback is collected to use as data enabling greater comprehensiveness of the guideline. Nowadays, employees are able to read details of the practice on Internet. If they were of opinions that the guideline is incomplete in their issue coverage, they are encouraged to make proposals to State Enterprise Employees Union of PTT Public Company Limited. As of now, 65.42% of all employees are active members in the Union.

PTT Human Rights Risk Assessment
      PTT conducted a human rights risk assessment across PTT Group in 2015 and ran a review of PTT Group’s operation in 2016. The risk assessment covered activities at the country, sector, and operational level in 23 countries where PTT has operations, and involved the identification of issues, impacts on vulnerable groups, and impact likelihood at the national, business, and individual levels. Vulnerable groups include women, ethnic indigenous group, migrant labor, gender minority, disabled group, and children. Objectives of the risk assessment is to consolidate reports of PTT Group’s human rights risks in alignment with reports of human rights risks from individual projects.

      The Process of Human Rights Risk Assessment is as follows:

Human rights risk ratings are assessed on two factors: impact and likelihood.
Risk Rating Scale: Impact
The human rights impact depends on its scale, scope, and irremediability (any limits on the ability to restore those affected to a situation at least the same as, or equivalent to, their situation before the adverse impact).

Impact Level

Description of Impacts

4​ ​Critical
- Human rights impacts affect a larger scale or targeted at particular population groups (gross human rights abuse) beyond the scope of the operational area beyond the scope of the operational area
- Operation is unable to control or remediate human rights impacts to restore the ability of an individual to enjoy his or her human rights
- Impacts/situations of human rights abuses require the involvement of independent, trusted expert advice from outside in helping it reach decisions that are credible and seen by others as credible together with the operation
3​ ​Major
- Operation is knowingly providing practical assistance or encouragement that has a substantial effect on the commission of human rights violation (Legal Complicity)
- Human rights are violated at the individual level by the operation and value chains, affecting stakeholders in operation sites
- Operation has disputes over human rights related concerns with vulnerable individuals/groups within the areas
​2 Moderate
- Operation is seen to benefit from abuses committed by other (Non-legal Complicity)
- Business fails to provide response to or communication on the human rights related concerns raised by internal or external individuals or groups
​1 Minor - Potential impacts of human rights related concerns raised by internal or external individuals or groups are resolved/prevented by the operational level grievance mechanism resolved/prevented by the operational level grievance mechanism

Risk Rating Scale: Likelihood

Likelihood Level

Description of Likelihood

4​ ​Likely
The event has occurred in the operation several times per year
3​ ​Possible
The event occurred in the operation several times
​2 Unlikely
The event rarely occur in the operation, but possible to occur
​1 Rare
The event occurred several times in the industry of the operation but unlikely to happen in the operation


Number of Sites with Mitigation Plans

    PTT conducts Human Rights Risk Assessment considering the risks related to vulnerable people, such as PTT employees, suppliers, children, indigenous people, migrant labor, third-party contracted labor, local communities, women, gender minorities, and people with disabilities. In 2017, based on the assessment, low risks are associated with service, trading, and marketing businesses; medium risks for downstream businesses such as petrochemical and power generation. High risks are associated with upstream business (e.g. exploration & production, coal & mining) and pipeline transmission. Identified risk issues include forced labors, unsafe working conditions, health impacts, community rights, and minority’s rights. The percentage of operational sites with high risks is 28% of the total operational sites in PTT Group, accounting for 23 sites from 82 sites. Of all the high risk areas, the percentage of sites with mitigation plans in place in 2017 is 100%.
​Potential rights risk identified % of total assessed in last three years​ ​% of total assessed where risks have been identified % of risk with mitigation or remediation process implemented​ Mitigation Mitigation Measures for areas with risk
​Own operation (including Joint Ventures where PTT has management control) ​• Labor practies and working environment
• Community rights
• Environment
• Supply chain management
​100, accounted for 82 sites from 82 sites ​28 ​100
​• Operate according to PTT Group/s Human Rights Management System
• Improve suppliers’ sustainability practice regarding human rights
Organize training and raise awareness regarding human rights and business operation
Contractors and Tier I Suppliers​ ​• Labor practies and working environment
• Community rights
• Environment
• Supply chain management 
​100, accounted for 73 sites from 73 sites ​11 ​100


• Improve human capital and hiring policies regarding discrimination and forced labours
• Review the impact assessment and livelihood with regards to human rights 
Include a clause on human rights in suppliers’ sustainability practice guideline


PTT expects all PTT companies particularly our flagships to demonstrate their commitment to human rights by enacting the PTT Group Sustainability Management Policy and deploying it to Group companies for implementation according to the specified scope of application. As part of the requirements, PTT also requires our flagship to publicly disclose human rights risk assessment; results are mitigation plans for transparency purpose.
PTTEP: Click here ​ IRPC: Click here ​ ​PTTGC: Click here ​TOP: Click here ​