|Own operation (including Joint Ventures where PTT has management control)
||• Labour rights
• Community rights
• Supply chain
• Security and safety
• Customer and consumer rights
||117 sites from 117 sites, accounted for 100%
|• PTT Group Human Rights Management System Implementation |
• Improvement of Supplier Code of Conduct in Human Rights Dimension
• Business and Human Rights Awareness and Training
• Improvement of human resources policy and employment practices against discrimination
|Contractors and Tier I Suppliers
||• Safety and occupational health
• Employment and working environment
• Community rights
||30 sites from 30 areas, accounted for 100%
|• Building and asset insurance|
• Employees’ Individual Development Plan
• Collect data and statistics of occupational safety
• Drug and alcohol screening plan
• Provide first-aid supplies
• Provide information on updated status of all fire extinguishers
• Set goals of energy consumption reduction, and GHG emission reduction
• Monthly record of the use of water, electricity, and fuels.
|Potential Human Rights Risks identified
||• Community rights
• Supply chain
|Communities around PTT operational areas|
Case Study: Human rights and Natural Gas Pipeline Project Operations
As a national energy company, PTT has the mission to operate networks of natural gas pipelines, in line with the natural gas transmission system and infrastructure, to ensure energy security and values contributed to the national economy. The company recognizes and places strong considerations on potential human rights impacts incurred by the projects throughout its operations. To address this challenge, PTT conducts Human Rights Due Diligence (HRDD) process, in accordance with the principles of United National Guiding Principles on Business and Human Rights. The process covers steps in assessing risks and impacts on human rights from the construction of the three pipeline routes, as follows:
1. Nakhon Ratchasima Onshore Transmission Gas Pipeline Project (extension phase) covers 5 sub-districts, 4 districts in Nakhon Ratchasima province. The total length of the pipeline is 33 kilometers.
2. Onshore Transmission Gas Pipeline project no. 5 covers the areas of 104 sub-districts, 29 districts in 8 provinces, including Rayong, Chonburi, Chachoengsao, Prachinburi, Bangkok, Pathum Thani, Phra Nakhon Sri Ayutthaya, and Nonthaburi. The total length of the pipeline is 415 kilometers.
3. Onshore Transmission Gas Pipeline project from Pipeline Operations Station Ratchaburi - Wangnoi 6 covers 34 sub-districts, 8 districts in 4 provinces, including Nonthaburi, Nakhon Pathom, Ratchaburi, and Kanchanaburi.
From the assessment, identified human right risks in accordance with human rights framework in Thailand, human rights risks identified in the industry group, and human rights risk at individual level are as follows:
|National Level: Thailand
(Reference: Human Rights Watch World Report 2018)
|Freedom of Expression|
Lack of Accountability for Politically Motivated Violence
Human Rights Defenders
Refugees, Asylum Seekers, and Migrant Workers
|Industrial group level:
Oil and Gas Industry
(Reference: Business & Human Rights Resource Center และ OHCHR)
|Health and Safety|
Security of Operations
Supply Chain Management
Community Rights (Standard of living and Local and indigenous peoples' rights)
(Reference: Guide to Human Rights Impact Assessment and Management by IFC)
|Rights not to be subjected to slavery, servitude or forced labour|
Rights to work
Rights to enjoy just and favorable conditions of work
Rights to health
Rights of minorities
These identified human rights issues were assessed of levels of risk by considering two aspects, including likelihood and potential impacts. After the levels of risk are identified, PTT sets up risk control and mitigation plan, through integrating human rights risk within project management. These efforts ensure that all identified human rights risks are monitored and controlled at the level of risk appetite. The control measures include but not limit to local community engagement, and engagement of relevant stakeholders who may be affected by PTT’s operations.
PTT conducted the Environmental Impact Assessment (EIA) and organized sessions to listen to concerns and opinions from surrounding communities. The hearings was a significant step to identify best approach for project implementation and adjust the gas pipeline route for effectiveness of the construction whilst gaining trust and acceptance from stakeholders. The company also set up monitoring mechanism, conducted satisfactory surveys, and followed up on complaint cases on a monthly basis.
In respond to human rights concerns from potentially affected stakeholders, PTT has established channels of communication for easy access, such as emergency hotline in all operational sites, coordination mechanism with community leaders, and PTT Contact Center
via phone and website. The company also assigns community relation officers to regularly meet and consult with communities and related stakeholders on a monthly basis, to follow up on concerns and complaints, as well as monitor expectations and satisfactions of relevant stakeholders. All feedbacks obtained from these processes are used as inputs for project improvements and to find solutions to effectively minimize concerns among communities and stakeholders.