Further details of these complaints can be reviewed on the PTT website under the section titled Ethical Conducts.

Communications and training^GRI410-1

PTT has communicated statements regarding human rights, along with details of management, issues/impacts on sustainability, human rights, various impact reduction measures, avenues, and progress in addressing complaints for stakeholders to be informed and understand through appropriate channels. This includes activities in surrounding communities where community relations activities are conducted, platforms for community feedback, societal levels, and citizens through websites, news releases, as well as stakeholders at the organizational level such as investors and traders through Form 56-1 and annual trade seminars. More information can be found in the Form 56-1 One Report under the section "Driving Business for Sustainability" and the subsection "Building Relationships with Stakeholders."

For internal staff, PTT places a significant emphasis on cultivating awareness concerning both business operations and human rights issues. This is achieved through consistent communication channels such as articles, journals, and internal PR emails. These mediums cover a spectrum of topics, including declarations, policies, guiding principles, and human rights management systems, supplemented with real-world case studies across diverse business landscapes. Moreover, PTT offers comprehensive courses on sustainable management and fundamental human rights principles to all relevant personnel through training sessions and informative video materials. These educational initiatives delve into practical applications of human rights considerations within business operations, showcasing exemplary practices that prioritize human rights. Presently, foundational human rights topics are integrated into the SSHE1 course for new hires, spanning across 64 cohorts. Additionally, in 2022, an online course on Fundamental Human Rights Management was introduced, aiming to deepen comprehension of human rights within the fundamental business sector. This initiative aligns with stakeholder expectations, fosters organizational confidence, and propels sustainable business development, catering to employees across all levels.

In addition, senior executives have demonstrated leadership roles that prioritize human rights alongside business operations through various networks and media. For example, in 2021, PTT's Vice President of Legal Affairs participated in a seminar and shared best practices for human rights management at a sub-group seminar of the Thai capital market business with human rights (Phase 1), organized by the Securities and Exchange Commission (SEC). The course "Ethics and Gender Equality for Executives" was organized by the Department of Business Development and the Family Institute, aimed to enhance knowledge and understanding of human rights, promote gender equality, and advocate for the implementation of these principles for the maximum benefit of stakeholders. Additionally, interviews were given on "The Secret Sauce" podcast, focusing on transparency, accountability, human rights, and the laws that every company should be aware of. In 2022, the Chief Executive Officer and President, and executives, demonstrated their commitment to supporting the 10 principles of the Global Compact and SDGs at the GCNT Forum 2022. The Vice President of Strategy and Sustainability at PTT also participated as a speaker in the Business Week for Human Rights event in 2022. Additionally, PTT's Human Rights Management Task Force also took part in this event.

For the training of security personnel, PTT emphasizes the importance of providing necessary knowledge to all security personnel prior to commencing their duties, as stipulated in the terms of their employment contracts. The training focuses on human rights, with an emphasis on the fundamental right to safety for all individuals. Security personnel are instructed not to use violence against others, even in the case of wrongdoers. Furthermore, security personnel are not authorized to apprehend anyone except for wrongdoers found within PTT premises, and individuals accused of wrongdoing have the right to be presumed innocent until proven guilty according to the law. Each year, PTT and its subsidiaries conduct training sessions for security personnel to equip them with the skills necessary to handle various situations, such as community enclosures or confrontations with claimants. PTT collaborates with community members to enhance security measures or prevent violence that may arise within the Company's premises (This collaboration is particularly important in areas where security units may need to use force due to conflicts or other volatile situations). Training also covers procedures for managing threats, intimidation, and violence against women. In 2022, there were no human rights complaints lodged against PTT security personnel.

Network of cooperation on human rights

PTT participates as a signatory to the United Nations Global Compact (UNGC) and the Global Compact Network Thailand (GCNT) to support businesses that uphold and apply the principles of the ten international standards. Additionally, PTT also contributes by providing feedback to the government sector to support the development of the National Action Plan on Business and Human Rights (NAP) and the National Human Rights Plan, Version 4, continuously.

Partners and collaborators throughout the supply chain

PTT promotes and encourages business partners within its supply chain to operate with respect for human rights and adhere to PTT's human rights guidelines. This begins with the selection process of vendors, both existing and new, who operate based on environmental, social, and governance (ESG) criteria in addition to the fundamental standards of quality and finance. Vendors who do not meet the assessment criteria as per the defined standards will not be approved to be included in PTT's Approved Vendor List (PTT AVL).

Additionally, there is a Sustainable Supplier Code of Conduct consisting of four main principles covering human rights aspects: ethical business conduct, social responsibility, environmental responsibility, and safety. This code is enforced for traders contracting with PTT for amounts exceeding 2 million baht and/or projects that may impact safety and the environment. Continuous monitoring and evaluation of traders have been conducted since 2016, particularly focusing on significant and high-risk trader groups. In case of any violations found against the sustainable supplier code of conduct, corrective action plans must be developed. Furthermore, PTT reserves the right to terminate contracts upon continued breaches of the said conduct guidelines.

Promotion of Diversity, Equity, and Inclusion

PTT is committed to fostering a culture of acceptance and inclusivity, recognizing it as a foundational principle to instill confidence among all stakeholders that there will be no discrimination in any aspect of personnel management, including recruitment, HR practices, training, and skill development (Detailed diversity metrics, such as the ratio of female employees, gender pay gap, and indicators of religious diversity, are transparently provided on the PTT website under the "People Management Direction" section). This commitment extends to ensuring there is no discrimination based on age, disability, gender, marital status, pregnancy, political beliefs, ethnicity, religion, sexual orientation, socioeconomic status, union membership, work arrangements, family status, or any other irrelevant factors in PTT's employment practices.

Furthermore, PTT has established clear standards of conduct and disciplinary measures, which have been widely communicated to all employees. Violations of these standards may result in verbal warnings from supervisors or, in more serious cases, disciplinary action, the severity of which will be determined by the nature of the offense.

Any act or omission that constitutes segregation, discrimination, harassment based on sex or unrelated to sex, or restricts any benefits, whether directly or indirectly, without bias, because the individual is male, female, or exhibits characteristics different from their birth sex, or due to differences in nationality, race, religion, language, age, disability, physical or mental health condition (Item 3.8 of the HR Code of Conduct, Chapter 20: Standards of Behavior and Disciplinary Actions) is considered a disciplinary offense. Those who commit such actions shall be subject to disciplinary measures commensurate with the severity of the offense (Item 3 of the HR Code of Conduct, Chapter 20: Standards of Behavior and Disciplinary Actions). According to PTT's disciplinary guidelines, the above actions are considered moderate offenses, punishable by a salary suspension for up to 6 months in the following year (Item 2 of the Table annexed to the Disciplinary Penalties and Consideration of Mitigation Measures Guidelines).

Tracking the effectiveness of actions to respond to HRs risks and impacts

Human rights management process from the identification and comprehensive assessment of human rights risks. Establishing measures to manage and reduce human rights impacts/risks, communicating and enhancing awareness of human rights among executives and employees process for receiving and managing human rights complaints as well as following up and summarizing performance reports to the Board of Director according to the governance structure. The efficiency and effectiveness are inspected by the nternal Audit Department every 3 years. The results of the audit were reported to the Internal Audit Committee at the PTT Board level. The most recent audit in 2023 found 1 finding for improvement, which has been completely improved.

Investments of PTT Group’s Subsidiary in the Republic of the Union of Myanmar 

PTT adheres to the fundamental practice of respecting human rights and is deeply concerned about the violent events that occurred in Myanmar following the coup in 2021. The Company supports efforts to peacefully and vigorously address the crisis and comply with international standards in all operational areas. Additionally, it closely monitors the situation to improve decision-making processes and management practices, ensuring that the investments promote sustainable development goals and facilitate equitable access to energy resources. PTT earnestly hopes for the situation in Myanmar to stabilize and return to normalcy as soon as possible.

PTT Exploration and Production Public Company Limited (PTTEP), a subsidiary of PTT Public Company Limited, has participated in investing in the development project of natural gas resources in the Republic of the Union of Myanmar. Given the situation that unfolded in Myanmar in 2021, PTTEP has been monitoring and evaluating the circumstances to assess the various impacts on the Company and stakeholders involved. Subsequently, it has formulated corrective and preventive measures to enhance governance, management oversight, and responsiveness in a timely manner.

• The initial Petrochemical and Natural Gas Business Management Committee has assessed various impacts that may arise, both in business and societal dimensions, such as the safety of workers, surrounding communities, energy security affecting the quality of life of the people, as well as human rights violations that occur. This assessment has been used to review risk evaluations and report to the PTT Board for consideration in setting directions for operations and appropriate corrective/preventive measures.
  
  After thorough consideration, in collaboration with companies within the Group, it is recognized that the development of natural gas resources for electricity generation is crucial for the country's development, benefiting both households and industries. It is a vital factor for the well-being of Myanmar's population, impacting daily life, healthcare, telecommunications, education, and various businesses that rely on energy to drive and develop the country's economy. Therefore, PTTEP continues its business operations.
  
  
• PTT, as a major shareholder with a pivotal role in overseeing group companies, has instituted a series of corrective and preventive measures across various processes, including:
  
  • Appointing the Chief Executive Officer and President and the Chief Operations Officer of the Initial Petroleum and Natural Gas Business Group as directors on the Board of Directors of PTTEP. They are privy to detailed reports and empowered to provide direct feedback, recommendations, and directives.
  • Enhancing its adherence to regulations governing investment criteria and budget management for investments by PTT and its subsidiaries, as well as guidelines for overseeing investments in entities where PTT holds shares. These measures are aimed at facilitating decision-making, monitoring, and oversight of investments by PTT and its subsidiaries. Central to this effort is the Strategic Investment Management (SIM) process, overseen by an Investment Management Committee composed of experienced executives tasked with evaluating and screening investment proposals before presenting them to the PTT Board of Directors for approval. Investments with substantial value or diverse risks, encompassing critical sustainability concerns, must be presented to the Organizational Risk Management Committee for thorough consideration. Their insights are integral for informed decision-making regarding investments by the PTT Board of Directors. Following approval from the PTT Board of Directors, a systematic monitoring process will be instituted to report outcomes quarterly to the Investment Management Committee, the PTT Management Committee, and the PTT Board of Directors.
  • Forming a committee to bolster the organization's response to international incidents in Myanmar within the PTT Group, led by the Chief Operations Officer of the initial petroleum and natural gas business division. This committee comprises high-ranking executives from PTT and its subsidiaries with investments in Myanmar, serving as members. Its mandate is to closely monitor the situation and its effects on stakeholders, including employees and local communities, both directly and indirectly impacted. Additionally, the committee will conduct thorough reviews, establish remedial and preventative measures, and execute urgent and decisive actions.
    
    The interdependence of circumstances has highlighted instances where PTT and its subsidiaries may not align with human rights declarations and other established policies. Consequently, PTT has enhanced its internal control mechanisms. Policy-owning units now monitor and analyze various situations closely tied to the Company's operations. They identify and assess internal operational risks, along with risks associated with stakeholders in the value chain, which could lead to policy non-compliance. Should potential risks arise, systematic corrective and preventive measures are promptly implemented.
  • For the situation in Myanmar, in order to control, prevent, and mitigate risks that may affect the health, lives, and properties of employees and contractors in the area, PTTEP has significantly enhanced its safety, security, occupational health, and environmental management systems, as well as human rights management within its operational area in the Republic of the Union of Myanmar.
  • Transparently and timely communicating important situations and information to stakeholders. PTTEP has developed informative materials regarding decision-making and actions for various stakeholder groups, such as Securities and Exchange Commission disclosures, press releases on the website, etc.
  • Additionally, PTTEP continues its ongoing social projects aimed at promoting improved quality of life for communities in the areas where it operates. Given the current situation, PTTEP is deeply concerned about the welfare and safety of all Myanmar citizens and hopes for a swift resolution to restore peace and stability to the Republic of the Union of Myanmar.
  • Furthermore, PTTEP continues its ongoing social projects aimed at promoting improved quality of life for communities in the areas where it operates. Given the current situation, PTTEP is deeply concerned about the welfare and safety of all Myanmar citizens and hopes for a swift resolution to restore peace and stability to the Republic of the Union of Myanmar.

PTT Group is Negotiating to Mediate a Class Action Lawsuit Arising from the Montara Incident with a Group of Seaweed Farmers in Indonesia

PTTEP upholds the principle of respecting human rights as a cornerstone of its operations and places significant emphasis on environmental preservation in all business areas. In response to recent developments, PTT, under the name of PTTEP AAA, engaged in mediation with a group of seaweed farmers, as mandated by the Federal Court of Australia. This process adheres to standard legal procedures in Australia, culminating in a preliminary agreement. Under this agreement, PTTEP AAA will compensate a total of 192.5 million Australian dollars (approximately 129 million US dollars) to settle all group litigation, including allegations, with the seaweed farmers' group in Indonesia. However, it is essential to clarify that this settlement agreement does not imply any admission of liability on the part of PTTEP AAA. Detailed disclosure is not feasible at this juncture, as the settlement agreement remains under review by the Federal Court of Australia.