Security, Safety and Occupational Health


Security, Safety and Occupational Health

Sustainable Development Goals

Opportunities and Challenges

Effective safety and occupational health are important aspects of employees, suppliers, contractors and other relevant stakeholder operations. PTT is committed to the management and control of risks associate with safety and occupational health in operations both systematically and continuously in order to prevent severe accidents throughout the production process. The application of international engineering standards and various legal codes and regulations are exercised in the indication, evaluation and control of hazards arising from the production, storage, design, utilization, maintenance, testing validation, logistics and relocation of products including various hazardous chemicals. This measure aims to creates stakeholder confidence in the management system and awareness for responsibility in safety, occupational health and environmental matters.

Due to the rapidly changing current environmental condition, challenges appear in various forms including foreseeable incidents and unprecedented incidents and may have an impact towards business operation capabilities, cause loss to life and assets, disrupt key work processes and wider ranging damages towards the country, society, communities and stakeholders. These situations are considered challenges PTT has to overcome in the management of safety and the management of business continuity in order for the corporation to continue business operations and fulfill various stakeholder objectives continuously and effectively. 

Management Approach

Quality, Security, Safety, Health, and Environment Policy: QSHE PolicyGRI403-1

PTT establishes PTT Group’s Quality, Security, Safety, Health and Environmental Policy to demonstrate the commitment as an organization. It also serves as a framework for the management of quality, security, safety, health and environment (QSHE). The highest executive at each PTT subsidiary has signed in agreement with PTT Managing Directors and CEO to set targets, strategic plans, work plans, as well as indicators cascading from central to business units, and operation sites respectively. This framework covers development of work plans, indicators, monitoring, and performance assessment against targets, strategic plans and work plans.

PTT Group Quality, Security, Safety, Health and Environment Policy

PTT Group Quality, Security, Safety, Health and Environment Standards

Long Term and Annual Security, Safety, Health and Environment (SSHE) Strategic GoalsGRI 403-4

PTT set up strategic goals on security, safety, health and environment for 2020; comprises of clear long-term objectives, in 3 aspects, as follows.

  • Socio: Reduce security and safety loss of employees, contractors and external communities as well as process safety 
  • Eco: Reduce ecological footprints throughout a product’s life cycle 
  • Efficient: Develop performance efficiency to reach a globally leading level

For annual QSHE target developments, PTT analyses internal and external factors with impact towards PTT’s operations. Notable factors serve as goals at the corporate level. Each business unit will consider establishing their respective goals. The goals will be cascaded down to business lines as deemed appropriate. There are ongoing efforts to monitor and assess progress towards goals, the results are then reported to executives in a timely manner. Per strategy, the approach emphasizes on enhancing the QSHE culture and SSHE management system whereby both of which are important tools in improving work efficiency and effectiveness. Furthermore, they enable initiation and application of innovation throughout the projects. This aims to develop process and facilitate performance according to set targets, in order to reduce loss and minimize social and environmental impacts.

Long Term and Annual Security, Safety, Health and Environment (SSHE) Strategic Goals

PTT Group Security, Safety, Health and Environment Management Standard (PTT Group SSHE MS) is an important tool in SSHE risk management of every subsidiary under PTT Group. Every business must deploy this standard as a management framework, as appropriate to the business’ nature and respective risks. This is considered an extension from SSHE management system per international standards, best practices among international companies in industrial sectors, and criteria of Thailand Quality Award (TQA). 

PTT Group SSHE Management Standards

SSHE management system is deployed and managed by each business unit, for implementation within business line, operational sites, and among relevant functions. Business units work to ensure compliance according to SSHE management system manual. This includes process and work guidelines previously established. There are efforts to monitor internal assessment’s effectiveness and efficiency, which also included reviews by Management, both at site-level and business line, and business unit at the designated time.

SSHE Management Standard has been reviewed and modified to ensure its up to date and consistent with international standards, as well as changing corporate context and risk factors. Furthermore, the standard has also been integrated with other management system within the organization to ensure communication to implementation in an effective manner.

AssessmentGRI 403-2

PTT sets the framework and guideline for governing, managing and maintaining the SSHE management system of PTT Group and PTT’s internal functions. The arrangement ensures work is effective, efficient, and consistent in the same direction per PTT Group’s QSHE policy. There are assessment approach, as follows.  

  • Assessment of PTT Group’s security, safety, health and environmental management standards
  • Assessment of legal compliance
  • Assessment of security and safety management’s compliance
  • Review of safety, occupational health and environmental performance 

Policy to Implementation in PTT Group and Business Units  

PTT sets approach for transitioning policy towards implementation within PTT Group’s flagship companies and business units according to shareholding proportion. Flagship companies whose shares PTT hold by 100%, or is the majority shareholder, shall implement or apply SSHE policy, strategy and management standards as appropriate.

PTT has appointed PTT Group Sustainability Management Committee (GSMC) of which there are QSHE function’s management from PTT and flagship companies serve as the Board. Their task is to screen, govern and review the level of efficiency and effectiveness in policy implementation, strategy, goals and SSHE key performance indicators within PTT Group’s flagship companies and business units. Furthermore, the Board has quarterly meeting, with sustainability strategy function serving as secretarial function. PTT has also established a function to specifically manage SSHE performance, ensuring it is in accordance with frameworks in every level within PTT. This function includes central management, operational level and project level.

Performance Data Collection and Reporting 

PTT Group works to improve PTT Group’s environmental and safety performance data collection and reporting. The Group utilizes IT systems as a tool to develop environment and safety performance. This ensures that data collection is systematic and standardized, for the greatest benefits in comparative analysis among peers. Notably, PTT Group’s safety and environmental performance data collection and reporting system is internet-based. This means the system can be easily adjusted and includes a security system. It supports users from different operation sites in PTT Group, covering all business groups, domestic and international.

Progress against plan for operations management in stability, safety, occupational health and environment

1. Review and communicate QSHE Policy to PTT Group’s flagship companies

2018 Goals 2018 Performance2019 Goals2019 Performance 2020 Goals2020 Performance
Develop review process and ensure signatory for new QSHE policy, as there has been a change in the highest executive position Reviewed and announced PTT Group QSHE Policy dated 17th December 2018 Review policy content and make adjustments per changed factors (if any)

Reviewed and announced existing PTT Group QSHE Policy for implementation

Review the new QSHE policy due to changes in the top management and revision to correspond to current situation

Pending presentation to management and review
PTT Group’s flagship companies are part of review process for QSHE policy; Communication has been made regarding PTT Way of Conduct. Policy compliance is monitored through QSHE indicators reported
Relevant functions and PTT Group’s flagship companies take part in reviewing the latest QSHE policy of PTT Group. Communication has also been made to serve as an implementation framework, once the announcement for its implementation is officially made

Relevant functions and PTT Group’s flagship companies co-review policy through relevant Committees

PTT’s QSHE functions and PTT Group’s flagship companies work together in reviewing

Related departments and companies within the PTT Group jointly review policies through a relevant committee and companies within the group operate under the PTT Group Way of Conduct

Related departments within PTT and PTT Group companies participate in the QSHE policy review which has been passed on to become a framework for implementation subject to official announcement

2. Review/Develop strategic directions, strategic goals and annual goals of SSHE
2018 Goals 2018 Performance2019 Goals2019 Performance2020 Goals2020 Performance
  • Communicate, cascade and drive for implementation of mentioned strategy and goals
  • Monitor progress against strategic plan and goals
  • Conduct analysis and improve management process of material issues to ensure mitigation and prevention of risks, in order to achieve targeted goals

Monitor progress and performance according to strategy and work plans; this includes performance against annual QSHE goals. The review is conducted with PTT Group’s QSHE policy committee and PTTMC in order to consider risks/opportunities that require improvement and maintenance for continuous excellence

Monitor progress and review performance through different committees continuously

Monitor progress and review performance according to strategic targets and work plans. This includes performance according to annual QSHE goals. PTTMC and GSMC will review risks and opportunities requiring improvement and maintenance for continuous excellence

Monitor progress and review performance through different committees continuously

Monitor progress and review performance according to strategic goals and plans, including the performance of the annual QSHE target at the PTT Management Committee (PTTMC) meeting and the PTT Group Sustainability Management Committee (GSMC) to consider risks / opportunities that need to be improved and developed and continuously raise the level of operations performanceง

3. Deploy PTT Group SSHE Management System across the organization, according to the standards established by PTT 
2018 Goals 2018 Performance2019 Goals2019 Performance2020 Goals2020 Performance

Apply appropriate SSHE management system continuously

Applied SSHE management system in different areas with active monitoring via meetings with executive representatives of different levels

Apply SSHE management system continuously per international standards

Applied SSHE management system in PTT’s different areas. PTT has also conducted PTT Integrated Management System (PIMS). SSHE management system is part of PIMS requirements. Applied SSHE management system in accordance with appropriate international standards on a continuous basis. The SSHE management system has been applied in various operating areas of PTT, and PTT has established the PTT Integrated Management System (PIMS) whereby the SSHE management system is a part of the PIMS specification
Monitor and drive SSHE management system for implementation in flagship companies and business lines

Monitored and drove system for application in flagship companies/business lines. There are continuous progress reports in meetings with executives of multiple levels

Monitor and drive SSHE management system for application in flagship companies/business line

Monitored and drove system implementation in flagship companies/business lines. It stipulates for continuous progress reporting in meetings with executives of multiple levels Monitor and drive SSHE management system for application in flagship companies/business line on a continuous basis Follow up and propel system application implementation in the company/ department and to set up continuous performance reports through meetings with executives at different levels

4. Develop management process for SSHE material issues
2018 Goals2018 Performance2019 Goals2019 Performance2020 Goals2020 Performance
Develop manual, methodology, and key management approach further.

Improved environmentally friendly product certification (products or services) within PTT Group under GREEN FOR LIFE. The certification is consistent with ISO-14021:2016, with an additional element on key environmental issues for each product group category, product cycle (procurement), production process, customers’ usage, waste management, logistics and life cycles.

Expand coverage of environmentally friendly certification (products and services); aiming to achieve more Green for Life certifications continuously.

Reviewed and improved standards and management approach for alignment with changing international standards

Review and develop the operations manual and important operational guidelines to reflect the current situation and become a central practice guideline of the PTT Group.

Review related operating standards in various areas as follows:
- Process safety
- Marine   Safety
- Health Performance Indicator
- Security & Emergency
Including the creation of the organizational QSHE culture. Such examples include the PTT Group GHG Reduction from CSR Project Guideline, PTT Group Oil Spill Response Guideline and PTT Group Occupational Health Management System Guideline. 

5. Conduct an assessment according to PTT Group SSHE MS by central corporate function
2018 Goals 2018 Performance 2019 Goals 2019 Performance 2020 Goals2020 Performance

Conduct Corporate Audit/ Assessment from PTT against established management standards

Conduct Corporate Audit/ Assessment for PTTRM according to SSHE per assessment rounds

  • Review SSHE framework and assessment from corporate function to ensure consistency with PTT Group Way of Conduct, currently being developed
  • Conduct assessment of PTT flagship companies according to plan

  • Completed PTT Group Corporate Audit/ Assessment Framework and Corporate Assessment Master Plan
  • Support participation as assessor for Operational Excellence Management System (OEMS) according to Maturity Assessment in PTT Gas separation line and PTT Tank
  • Conduct assessment of QSHE law compliance for NGV operations and EnCo
  • Prepare the PTT Group Corporate Audit / Procedure and the Corporate Assessment Master Plan
  • Prepare an Assessment Platform for online audits
  • Procedure and the Corporate Assessment Master Plan
  • Completed an Assessment Platform for online audits including the Assessment Tool Kit
Expand scope of assessment to cover PTT Group’s supply chain, such as logistic contractors and construction contractors

Conducted SSHE risk and impact assessment of contractor groups according to levels of key risks in relevant issues at set frequency

Conduct SSHE risk and impact assessment to review assessment plan accordingly, with an emphasis on high risk contractors

Conduct assessment for PTT Group’s transporting vehicles according to Road Safety Management Guideline (RSMG) Conduct SSHE risk and impact assessment to review assessment plan accordingly, with an emphasis on high risk contractors Conducted continuous assessments for PTT Group’s transporting vehicles according to Road Safety Management Guideline (RSMG)

6. Develop database on safety, health and environment, in consistent to international standards of indicator data collection and reporting
Indicator2018 Goals 2018 Performance 2019 Goals 2019 Performance 2020 Goals 2020 Performance

Lost Time Accident: LTA (cases)

0 Employees 5
Contractors 9
0 Employees 3
Contractors 14

Employees 3
Contractors 11

Total recordable employee injuries rate (TRIR) per 200,000 working hours ≤0.090

or equivalent to
0.235 per 1 million hours

0.080 0.067
or equivalent to
0.335 per 1 million hours
0.066 0.049
or equivalent to
0.245 per 1 million hours
Total recordable injuries rate of contractors (TRIR) per 200,000 working hours 0.10

or equivalent to
0.475 per 1 million hours

0.080 0.053
or equivalent to
0.265 per 1 million hours
0.080 0.075
or equivalent to
0.375 per 1 million hours
Total recordable Major Truck Accident Rate per 1,000,000 kilometers  0.05 0.006 0.04 0.017 0.027 0.015
Total recordable number and quantity of oil and chemical spillage 0 2 0 2 0 0

Safety and Occupational Health GRI 403-7 GRI 403-4 GRI 403-2

The management of safety and occupational health are operational facets PTT has always prioritized in order to ensure safety in all operating areas, a proper work environment in accordance to occupational health and effective management equivalent to that of the leading international industries.  All key operational areas of the PTT Group have passed certification for safety, occupational health and work environment management system in accordance with TISI International Standards and has continuously received the Outstanding Establishment Award for Occupational Safety and Health at the national level. PTT believes that operational safety can be achieved efficiently when employees and stakeholders truly have awareness and understanding of safety measures and thus promotes a culture of safety within the organization. Furthermore, PTT has continuously focused on the development of security management to reduce various risk that may cause significant losses to business and impact employee safety. 

PTT has continuously developed and applied tools per different standards. The emphasis is on building safety behaviors through reporting system for incidents, accidents, near misses, sub-standard act/conditions on the intranet system. The system can record incidents, analyze and investigate for true cause. PTT also develops mitigation measures and prevention online, as well as disseminating information internally to prevent recurrence in the future. In addition, PTT allows employees and contractors to refuse to work when they deem their work as unsafe without being considered an offense. Furthermore, authority to halt work is granted when an employee or contractor is found to be performing potentially hazardous work. 

Employees’ SafetyGRI403-3 GRI403-5, GRI403-6

PTT promotes awareness to employees and subcontractors, specifically to instill safety behaviors. This measure was achieved through diverse training for all employees and subcontractors. One example is the Incident Injury Free (IIF) of Natural Gas Separator was one of the successful projects in 2018. The project uses integrated management process according to the 5-step IIF principle.

  • Planning
  • Assessment
  • Engagement
  • Skills
  • Sustaining

PTT formulates management approach to promote PTT Group’s safety and occupational health culture. The approach specifies process and steps for corporate SSHE culture development with clarity.

Furthermore, PTT gives great attention to PTT Group Occupational Health Management System, whose system is in accordance to international standards. It serves as a guideline in occupational health management and allowed the development of a proactive occupational health performance indicator, which is called ‘Health Performance Indicators (HPI)'. This indicator helps users understand occupational health performance and increase efforts to elevate work efficiency continuously. In order to enhance employees’ and operators’ understanding, PTT has also develop multiple occupational health manuals/guidelines to disseminate information regarding occupational health which includes the PTT Group Occupational Health Management System Guideline. This measure is purposed to disseminate knowledge regarding occupational health and continually improve the guidelines for the implementation of occupational health.

Health Risk Assessment is one of the tools used to assess potential health impacts that may occur with PTT’s employees and operators due to contact or exposure to other risks at work. There are also measures to control and decrease the level of health risks as well as the organization of an annual health check-up. This was delivered in tandem with knowledge sharing measures to employees prior to worksite entry. In some cases, there are risks in which operators may be exposed to hazardous chemicals. For such situations, PTT has developed the monitoring of work environment; established work duration and mandated for workers to wear appropriate protective equipment. Additionally, there are also continuous health promotion projects to encourage employees and subcontractors to have good health.

Process Safety ManagementGRI 403-2, GRI 403-3, GRI 403-4

Process safety accidents can cause damages to life, assets and environment, widespread and severe. It can also affect stakeholders throughout the entire supply chain. Therefore, PTT Group focuses on preventing severe accidents such as fires, explorations and hazardous chemical contamination. The Group uses Process Safety Management (PSM) to focus on accurate process safety design and plant construction design per engineering principles and international standards; while ensuring operators can operate machines according to operation manual. Machines and equipment must be maintained regularly according to international standards. In 2020, PTT Group has set the goal "Severe accidents in the production process is zero”. 

PSM System is communicated via PTT Integrated Management System (PIMS) and Operational Excellence Management System (OEMS). The system connects to lead responsible function, which are Engineering, Operation, Maintenance and SSHE. The roles and responsibilities are divided according to related management topics.

PTT Group manages process safety strictly. PTT Group Process Safety Management Task Force is a network of over 40 PTT Group’s executive and employees from companies within the PTT Group including PTT, PTTEP, GC, IRPC, TOP, GPSC, OR, PTTTANK, PTTLNG, PTTAC and TTM. This task force continuously drives collaboration, exchanges of information about technical operations and good practices in production process safety management, and an opportunity to share lessons learned from mistakes that led to fatal accidents within the PTT Group and industry groups around the world. In 2020, the application of the Bow Tie Analysis tool has been expanded to include the analysis and management of process safety risks which is a continuation from 2019. There are plans for expansion to cover operational areas of the PTT Group that are at risk of serious accidents in its entirety and to prevent and reduce the impact of serious accidents within the PTT Group.

PTT Group has established a collection of PTT Group’s process safety indicators, which consists of Process Safety Leading and Lagging Indicators. The indicators reference international standards of data collection, API RP 754, in order to promptly prevent losses. Process safety event tier 1 and 2 indicators are communicated to relevant parties, as PTT Group’s annual QSHE targets. Furthermore, regular follow-ups on the performance allow for prompt prescription of measures for corrective action and prevention of loss from production process accidents.

SecurityGRI 403-2

PTT has formulated PTT Group’s Security and Safety Management Standards and Risk Assessment. They serve as a framework for security and safety governance, ensuring consistency across the organization and covers all PTT Group and PTT operation sites. There are frequent reviews of the approach to ensure it fits circumstantial context since 2011. There are security and safety guideline for personnel and assets alike, which can be used for operations across PTT Group. There are central corporate functions conducting performance assessment against PTT Group’s security and safety assessment manual. Assessment results and grievance regarding security and safety are used to continuously improve security and safety management improvement. Notably, PTT facilitates governmental networks in communicating news and immediate requests for any assistance. Furthermore, there are security and safety plan practices in the different PTT Group operational areas, in tandem with regular emergency practice plan. This strengthens readiness and capacity to manage crises systematically and effectively.

PTT prioritizes security and safety management development. The work is categorized into 3 main aspects, comprising of human capital development, operational approach development, and deployment of security innovation. Key projects examples are as follows.

  • Human Capital Development: Organized seminars on security, security course training with other internal and external departments, and organized a security emergency drills in collaboration with government agencies
  • Operational Approach Development: Organized PTT Group’s security management approach, multiple processes per stipulated in PTT Security Management Framework. This includes responsiveness of PTT Group’s Security Officer Response Options (SORO) according to human rights principles.
  • Deployment of Security Innovation: Utilization of technology for security management, such as Visitor Management, CCTV and Access Control. There are also trial runs for the Face Recognition system and application of the Geological Information System. These can be used to serve as security information database. Furthermore, there are also tests for internal application which aims to elevate the level of internal security and safety to an even better efficiency level.
PTT recognizes human rights violations may occur due to security performance. PTT has thus formulated human rights measures within PTT Group’s Quality, Security, Safety, Health and Environment Policy. The policy encompasses preservation of lives, assets and corporate information. There are trainings for security officers as part of the contract’s requirements. These requirements comprise of martial arts training and individual screening to name a few. Security officers are screened by PTT Group’s security and safety assessment. PTT aims to ascertain that security officers are fully aware of their rights in duties and while performing work to ensure no human rights violations will occur. 

Transport Safety Management

Road accident is a major global problem that every organization in Thailand has tried to mitigate continuously. According to a 2018 World Health Organization (WHO) report, the number of deaths from road accidents worldwide per year has risen to 1.35 million or an average of 3,700 people per day. Additionally, Thailand has the ninth highest road fatalities in the world, with an estimate of 32.7 deaths per 100,000 inhabitants or equivalent to an average annual death of 22,491 people (60 per day).

PTT is an organization that places importance in this matter and therefore supports and promotes relevant safety awareness among employees and petroleum product transporters. PTT instills safety behavior in vehicle usage systemically through the 4Es principle as follows:

  • Engineering aims to create a culture of road safety and the application of technology in road safety work including the In Vehicle Monitoring System: IVMS and Advanced Safety Vehicle: ASV which is an indispensable tool for all road safety operations today
  • Education provides knowledge and develops safe driving skills, cultivates generosity with fellow road companions, and includes awareness of limitations relating to people, cars and roads through the Defensive Driving Course: DDC for PTT Group employees and drivers transporting PTT Group petroleum products
  • Encouragement supports and creates motivation for personnel to adhere to the PTT Group Road Safety Management Guideline: RSMG. The success is measured and evaluated by the performance of 2 projects as follows: 1) PTT Zero Accident Project, which focuses on prevention and reduction of road accidents 2) The Eco-Driving Award which focuses on the reduction of traffic accidents, reduction of fuel consumption and the reduction of carbon dioxide emissions into the atmosphere
  • Enforcement implements safety rules/regulations or ensures that transport contract terms are taken seriously through the usage of data from IVMS and ASV systems including data analysis to elicit solutions to prevent recurrence. Violations are addressed through protocols regarding safety rules/regulations or may impact future transportation contracts

Key Performance

Summary of operational progress

PTT Group’s safety management covers personal safety, process safety and logistic safety. The aim is to become an organization with zero accidents and thereby providing confidence to all stakeholder groups.

PTT supports participation of employees and safety contractors through the promotion of corporate-wide safety culture. This was deployed under the security, safety, health and environment management system, as well as the formulation of strategic goals, annual goals for PTT Group’s continuous performance control and monitoring.

PTT Group’s safety, occupational health and environmental performance dataG4-OG13
Indicator 2020 Strategic Goals2020 Performance
Lost Time Accident: LTA Employee: Not exceeding 0.066 Employee 3
Contractor 11
Total Recordable Injury Rate: TRIR (cases per 200,000 working hours) Employee: Not exceeding 0.066 0.049
or equivalent to 0.245 per 1 million working hours
Contractor: Not exceeding 0.086 0.074
or equivalent to 0.37 per 1 million working hours
Major Truck Accident Rate (cases per 1,000,000 kilometers)  0 0.015  
Number and amount of oil and chemical spills into the environment 0 0
Control, monitor, and audit for compliance against environmental measures  Control, monitor, and audit for compliance against measures at construction phrase by 100%  Control, monitor, and audit for compliance against measures at construction phrase by 100%

PTT Group’s Process Safety Incidents Tier 1 

PTT Group’s Process Safety Incidents Tier 2 

PTT Group’s Long-Term Safety Targets

Indicator2024 Target

Total Recordable Incident Rate (TRIR) (Cases/200,000 working hours)





Total Recordable Occupational Illness Rate: TROIR (Cases/200,000 working hours)  Employee