Positive and Negative Impacts

PTT has faced security, safety, occupational health and conditions of workplace challenges from various circumstances and risks as the nature of our business operations involves complex manufacturing processes, hazardous materials, and hazardous chemicals. Furthermore, deteriorating equipment, the spread of COVID-19, and the activities or operations of stakeholders that collide with PTT's operations can all pose risks, resulting in injuries, illness, death, property damage, and the abrupt halt of major operations. These circumstances have the potential to have an impact on our business capability and competitiveness, as well as on the country, community, and stakeholders. PTT considers these challenges in order to improve the company's management in terms of security, safety, occupational health, and workplace conditions in order to be more consistent and efficient.

PTT focuses on systematic and continuous management and control of SSHE risks by applying the principles and engineering tools in compliance with international standards, laws and regulations. These principles and tools cover hazards' identification, risk assessment, hazard control for production processes, storage, design, use, maintenance, inspection, testing and transportation or movement of products including hazardous chemicals. They also apply to operational activities that may have indirect consequences, such as those performed by PTT and by contractors such as maintenance contractors and product transport contractors, among others. To deal with risks and avoid their consequences, PTT has developed a variety of methods and forms of management. We also instill trust in our stakeholders' security, safety, occupational health, and environmental management systems.

Objectives / Goals

According to our commitment declared in the Quality, Safety, Security, Health and Environment (QSHE) policy, PTT has set the Annual QSHE Targets that are in line with the Sustainability Management Master Plan. We aim to become an organization with Zero Accident by 2030. To accomplish this, we thoroughly analyze internal and external factors that impact our operations, as well as develop action plans and organizational key performance indicators, which reflect management capabilities and compliance with international standards and best practices and are cascaded down to each business unit to align objectives with the company’s context.

PTT Group Quality, Safety, Security, Health and Environment (QSHE) Target 2023

Management Guidelines

PTT’s QSHE Policy

PTT manages impacts on safety, occupational health and working environment as part of the management of our PTT Group Quality, Security, Safety, Health and Environment Policy, signed by the Chief Executive Officer and Managing Director, also a member of PTT's Board of Directors. This declares our commitment to prioritize operations, plan, set goals, supervise and control work processes, as well as see to maintenance and productivity improvement for products and services in order to conduct risk management and build opportunities. PTT strives for excellence, while our policies are in accordance with the Sustainable Development Goals by creating value for stakeholders in a balanced and consistent manner. The QSHE policies have been established as a management framework in terms of QSHE for PTT and PTT Group’s subsidiaries for operations to be consistent throughout the organization. We focus on the following actions which are:

• Apply the QSHE policies to all employees and contractors throughout the PTT and the PTT Group's supply chain in order to comply with the law, regulations and requirements of organizations, as well as international standards such as ISO45001, ISO14001, etc., and related commitments.
• Implement the QSHE policies as a management framework for establishing annual and long-term goals for QSHE operations. Refer to the policies for the formulation of action plans and indicators at the organization level. The performance of the executives at all levels is also to be measured.
• Prevent loss from incidents to life, property, production process and logistics by conducting risk management. Promote health, occupational health and good working environment for employees, contractors, and stakeholders
• Fully committed to manage risks, as well as protect, prevent, and reduce environmental impacts.
• Report performance results and effectiveness to stakeholders with transparency to achieve mutual understanding and awareness. Consider needs and expectations, as well as encourage employees and subcontractors to participate in sharing their suggestions for the performance to be reviewed and continually improved.
• Assign duties and responsibilities for executives at all levels to supervise and be a good role model.
• Clearly require that all employees and contractors are able to acknowledge, understand and implement the policies.
• Continuously review and revise the QSHE management based on relevant factors. The QSHE policies, goals, and work plans, are evaluated annually by the QSHE Corporate department and are informed to the QSHE Business Area (QSHE BA) to participate in the review of policies, formulated by the PTT's Management Committee and signed by the Chief Executive Officer and Managing Director and also a board of directors.

PTT Group Quality, Security, Safety, Health and Environment Policy

Safety and Occupational Health Management/ Mechanisms/ Guidelines
Safety and Occupational Health Management

PTT has developed mechanisms for safety and occupational health management from the transfer of policies, goals, and SSHE management measures to implementation throughout the organization. Each business division manages the implementation of the operational line, operating areas and relevant departments to be in line with the SSHE management system manual, the established procedures and methods of work. QSHE divisions are established within departments and report directly to the Executive Vice President in the followings such as Natural Gas Separation, Natural Gas Pipeline System, and the PTT Innovation Institute division, etc. The QSHE divisions established for departments in the PTT Headquarters are responsible for driving, promoting, advising, and monitoring the performance in line of the goals, plans, and specified indicators. Reports are communicated to the executives supervising the operational sites, line divisions and business units, as well as the Board, both at the management level and the PTT Board of Directors level according to the Sustainability Governance Structure to review the effectiveness and efficiency of on a quarterly basis.

Safety and Occupational Health Management Guidelines^GRI403-1

PTT's safety management gives importance to personal safety, as well as safety in terms of production, the use of vehicles, and product transportation. Our goal is to become an organization with zero accidents to build confidence among all stakeholders. We have formulated the PTT Group’s Security, Safety, Occupational Health and Safety (SSHE) guidelines as an important tool for all PTT Group’s subsidiaries to implement as a management framework. The SSHE guidelines are applied to suit the nature and risks of each business and communicated through the PTT Group Way of Conduct.

All major operating areas of PTT — including a natural gas separation plant, natural gas pipeline system, the main station/mother station of the natural gas network system for vehicles, and PTT Headquarters, etc. — have been certified with ISO45001:2018 by the Management System Certification Institute (Thailand) (MASCI).

PTT’s security management covers personal safety, process safety, and transportation safety, with an aim to become an organization with zero accident, to establish confidence for all stakeholders involved.

PTT prioritizes building employee and supplier engagement in terms of safety by actively promoting safety culture across the organization, by adhering to the SSHE guidelines, strategic objectives, and annual objectives to monitor operational performances of PTT group. Moreover, PTT is committed to continuously enhancing security management to mitigate various threats that could pose substantial loss to business and employee safety.

PTT has developed and implemented tools with various standards to continuously emphasize the creation of a safety culture. This includes the reporting system for incidents, encompassing accidents, near-miss incidents, and sub-standard acts or conditions, accessible through the Intranet system. This system enables the recording of events, analysis, and investigations to identify root causes. Additionally, the company has established online corrective and preventive measures, as well as internal data sharing, to serve as guidelines for preventing similar incidents in the future. Furthermore, PTT grants employees and contractors the right to refuse unsafe work without any repercussions (Refuse to Work) and provides them with the authority to halt work if they identify any potential risks (Stop Work Authority)

Employee Safety^GRI403-1

PTT reinforces safety awareness and practices by implementing safety training courses in accordance with the law for all employees and contractors, and continuously organizing the Incident Injury Free (IIF) project in natural gas separation plants. According to the 5 steps of IIF principles namely Planning, Assessment, Engagement, Skills, and Sustaining, we have applied the integration process to problem solving in operation sites, starting from the natural gas separation plant. Moreover, our implementation has been extended to the enforcement of safety culture project for the division of natural gas pipeline system.

PTT defines the PTT Life Saving Rules and promotes their application in all work hours. Through communications, we highlight the importance of implementation in accordance with the nature of work in all areas of PTT's operations. In addition, PTT clearly establishes processes and procedures for SSHE culture development within the organization and encourages all employees to participate in fostering such culture through effective communication and activities that promote a safety and occupational health culture. This includes observing work practices, exchanging knowledge about safety and occupational health. PTT has also developed the PTT Group Occupational Health Management System, which are in compliance with the law, guidelines and international standards, to serve as a guideline for managing occupational health. PTT has developed Health Performance Indicators (HPI), or the indicators for proactive occupational health performance. These indicators are used for measuring and monitoring potential occupational health risks. The HPI is continuously improved to enhance employees' and operators' understanding of occupational health practices. Furthermore, PTT prepared the PTT Group Occupational Health Management System Guidelines to distribute knowledge about occupational health and continuously improve operational guidelines, with the aim of enhancing occupational health practices.

PTT implements Health Risk Assessment (HRA), as one of the tools to assess potential health impacts from work and risk factors on PTT employees and operators. We also formulate measures to control and reduce the level of health risks to a minimum. In addition, regular occupational health check-ups are provided to employees every year, along with educational measures that provide knowledge to employees before commencing work. The company establishes environmental monitoring in the workplace, sets work duration limits, and ensures required personal protective equipment (PPE) is worn by workers. Furthermore, health promotion projects are arranged to encourage employees and contractors to have good health.

Hazard Identification, Risk Assessment, and Incident Investigation^GRI403-2

PTT focuses on systematic and continuous management to control operational safety risks. This includes establishing long-term plans and targets to prevent and control losses from incidents that impact lives, assets, and the environment, and setting specific targets for lost time injuries rate for employees and contractors. We aim to achieve zero accidents in the production process and transportation. PTT also establishes risk management processes starting from hazard identification, risk assessment, and the implementation of control. These processes include setting work standards that are equivalent to international standards.

Health Data Management Services^GRI403-3

PTT has developed a digital occupational health management database system, known as the PTT Health Reporting System, to facilitate the storage and recording of occupational health examination reports. We have collaborated with occupational medicine doctors to develop appropriate occupational health check-ups based on risk factors in compliance with the results of Health Risk Assessment (HRA). The risk factors comprise job characteristics, as well as physical, chemical, biological, ergonomic, and psychological risks that can affect the employees’ health in different PTT operational sites.

The health data collected from the database system will be used for analysis, planning occupational health guidelines, promoting health programs, and improving the Health Performance Index (HPI) to enhance PTT's occupational health management guidelines to meet international standards.

Participation, Consultation, and Communication^GRI403-4

In order to foster understanding and awareness, PTT transparently communicates work progress and outcomes to stakeholders. This includes actively listening to the needs and expectations of employees and contractors, providing opportunities for their participation in offering suggestions and seeking advice through PTT's complaint management system. Additionally, PTT conducts assessments of its QSHE culture to review and continuously improve the company.

Process Safety Management

Process safety accidents can cause widespread and severe damages to life, assets and environment, as well as affect stakeholders throughout the entire supply chain. Therefore, PTT Group focuses on preventing severe accidents such as fires, explorations, and hazardous chemical contamination. The Group implements Process Safety Management (PSM) to focus on accurate process safety design and plant construction design according to engineering principles and international standards. We also ensure that operators can operate machines according to operation manual. Machines and equipment must be maintained regularly to comply with international standards.

The PSM system has been implemented through PTT's Integrated Management System (PIMS) and the Operational Excellence Management System (OEMS), which are linked to key responsible parties involved in the production process, such as engineering, operations, maintenance, and SSHE unit. Roles and responsibilities are divided in accordance with relevant management topics.

PTT Group manages process safety rigorously through the PTT Group Process Safety Management Task Force, which consists of a network of executives and employees from companies within the PTT Group. This task force comprises over 40 individuals from PTT, PTTEP, GC, IRPC, TOP, GPSC, OR, PTTTANK, PTTLNG, PTTAC, and TTM, which collaborate by exchanging knowledge, technical information, and good practices in process safety management, as well as lessons learned from incidents and errors leading to major accident events within the PTT Group and across industries globally.

In 2022, the PTT Group developed verification and control processes for Barrier validation and Major Accident Events (MAEs) by building on an adaptation of the technique called Bow Tie Analysis. This technique has continuously been implemented since 2019, in terms of analyzing and addressing safety risks in production processes on operation sites. This effort aims to ensure that MAE control measures — including Equipment barrier and Human barrier — are effective and fit for purpose, that equipment malfunction control measures are updated, and equipment is kept in normal working conditions. MAE control measures that are effective and fit-for-purpose can not only prevent major accident events, reduce production lost time, and ensure continuous business operations, but also reduce the potential impact on communities and the environment surrounding operation sites. PTT Group has added one more pilot area to collaborate with experts in developing Barrier Validation Guideline, and organizing training programs to share knowledge with PTT and PTT Group employees. This enabled the development and elevation of production safety performance standard’s effectiveness in PTT and the PTT Group’s operation sites.

PTT Group has established a collection of PTT Group’s Process Safety Leading and Lagging indicators. The indicators reference international standards of data collection, namely API RP 754, to promptly prevent losses. Indicators for Process safety in tier 1 and 2 are communicated to relevant parties as the PTT Group’s annual QSHE targets. Regular follow-ups on the performance are monitored to allow for immediate prescription of measures, highlighting corrective action and prevention of loss caused by production process accidents.

Security Management

PTT has formulated PTT Group’s Security and Safety Management Standards, Risk Assessment guidelines, as well as Personal and Asset Security and Safety practice guidelines. All of which serve as the framework for security and safety governance, ensuring consistency across the organization and for all PTT Group and PTT operation sites. The approach is frequently reviewed to ensure it fits circumstantial context. Notably, PTT facilitates its networks with governmental agencies, state enterprises and private sectors, in communicating news and immediate requests for any assistance. Furthermore, security and safety plan practices are conducted in the different PTT Group operational areas, along with periodic emergency practice plan. This strengthens readiness and capacity for systematic and effective management of crises.

PTT places importance on the development of security and safety management. The work is divided into three main aspects, including human capital development, operational approach development, and deployment of security innovation. Key projects are as follow:

• Personnel Capability Development: Conducting security-focused academic conferences, providing training courses on security in collaboration with internal and external organizations, coordinating emergency preparedness drills with government agencies (e.g., Chulalongkorn University and police officers), and participating in security audit.
• Operational Guidelines Development: Formulating security management guidelines and procedures within the framework specified by the company, such as security risk assessments, Security Officer Response Options (SORO) that adhere to human rights principles, and other related management methods.
• Innovation in Security Measures: Incorporating technology to support security management, such as implementing visitor management systems, CCTV surveillance, access control systems, and exploring the utilization of face recognition systems. In addition, testing the application of Geological Information Systems to establish a security database to enhance overall security effectiveness within the company.

Recognizing that there is a potential of human rights violations due to security performance, PTT has thus outlined human rights measures within PTT Group’s Quality, Security, Safety, Health, and Environment Policy. The policy engenders preservation of lives, assets, and corporate information. Trainings — such as martial arts training and individual screening, etc. —for security officers are addressed as part of the contract’s requirements. Security officers are screened by PTT Group’s security and safety assessment. The objective of this effort is to ascertain that security officers are fully aware of their rights in duties and while performing work to foster no human rights violations will occur.

PTT is fully committed to upholding Thailand’s National Law, specifically the Security Guard Business Act, B.E.2558 (2015), with a primary focus ensuring compliance with Section 2: Security Business, and Section 3: Security Guard with License.

Furthermore, PTT has established the PTT Security Audit Guideline to serve as a framework for evaluating security management performance. This guideline covers several aspects, including policy, risk assessment, legal and other requirements, site security plan, objectives and targets of action plans, management commitment, awareness, alert, information security, testing and exercising, cash management, contractor management, monitoring and measurements. The company also conducts audits on physical security measure which include topics such as perimeter, gate barrier, openings, access control system, and other relevant physical objects in the operation. The PTT Group security auditor is appointed by the president & CEO or a designated person.

Transport Safety Management 

PTT and PTT Group prioritize safety in transportation of petroleum products on roads, rails and waterways in order to achieve Zero Accident. In 2022, the company has organized various campaign projects to promote and raise awareness of transportation safety for drivers, and conducted community support activities to enhance road safety awareness and encourage safer use of vehicles. The key activities are as follow:

1. Collaborated with the State Railway of Thailand to develop a standard manual for transport safety practices and revise rail transport standards to be in line with international standards, namely Regulation Concerning the International Carriage of Dangerous Goods by Rail (RID).
2. Supported and promoted the implementation of the Marine Terminal Information System (MTIS) within PTT group. The company also organized Best Practice Sharing sessions on maritime transportation safety, which involved representatives from companies in PTT group and over 170 participants from shipping companies.
3. Installed Advanced Safety Vehicle (ASV) system in PTT vehicles
4. Organized the 2022 Safe Driving Challenge for employees and contractors, who drive PTT vehicles, by using the ASV system to assess and monitor their driving behavior. Those who have safe driving behavior according to the specified criteria were rewarded. The total number of participants was 587.
5. Organized “Risk in Road Safety” event to promote and raise awareness of transportation safety among petroleum product transporters. The procedures are as follow:
   • Product carriers report risk points found on their routes and specify the dangers that can occur in that area.
   • Following the product carriers’ report, PTT investigates the information based on both the severity of incidents at the potential risk point and the statistics of accident at that area. In case a high risk is found, PTT will survey the area and conduct a detailed risk assessment.
   • PTT applies the results from the risk assessment of the area to determine the corrective, preventive or risk mitigation measures in case that the reported point contains high transportation risk.
   • PTT Group Transportation Safety Management Taskforce transfers the information about risk points to product carriers.
   • PTT rewards product carriers and drivers according to the specified criteria. The number of participants in the project was 65 in 2022, with a total of 95 risk points notified.
6. Organized the 2022 “Good drive, Good life” event in Rayong. The event was divided into two sub-activities as follow:
   • Provide training on safe motorcycle riding techniques and a driver's license test for students and the general public. A total of 437 participants participated in this event. PTT developed the Application named “Smart Rider” for the competition of accumulate safe driving distances. Rewards were given to those who have ridden their motorcycles safely according to the specified criteria, with the total number of awardees of 3.
   • Extend the results of the “Risk in Road Safety” event through data analysis. The data about the Rayong province’s risk spots was retrieved from the Office of Disaster Prevention and Mitigation in Rayong, and the data of the accidents during the past 3 years was taken from networks involved in road safety, both public and private sectors. According to the analysis, it was found that there were 5 high risk points. PTT used this data to formulate risk reduction measures, as well as determined the corrective responses and prevention of future accidents.

Communication, Participation and Consultation ^{GRI403-1, 403-2, 403-5, 403-7}

PTT has communicated policies, management approach, and operating results for both internal and external stakeholders to acknowledge with transparency. We also encourage employees and contractors to share their comments and suggestions, as well as seek advice, express their needs, expectations, doubts and concerns regarding the management process of safety, occupational health and working environment. For example, the stakeholders can submit their complaints at safety meetings before routine work, or through a PTT's complaint and grievance system. They can also submit their comments and suggestions to their own supervisor or manager; their business unit’s Human Resource division; the Labor Relations complaints system; the State Enterprise Labor Union of PTT Public Company Limited; or the Employee Relations committee. The meetings are held monthly with the Chief Executive Officer and President as a chairman, and the high-ranking executives and employee representatives as members.  

Employee Health Promotion^GRI403-6 

PTT provides medical facilities, which the personnel and their families have the rights to use the service free of charge. The medical service covers treatment to diseases that are not related to work. In addition, employees and their families can receive medical services in public and private hospitals according to the rights specified by PTT. The company also analyzes annual health check-ups data and medical treatment information to organize health promotion programs for employees such as the project to reduce the risk of chronic diseases or non-communicable diseases (NCD), and workout programs, to name a few. All health data is kept confidential in digital format in the personal health databases to comply with laws, policies and guidelines on personal information management of PTT. Employees who wish to find their personal information can access the personal information tab on the organization's intranet. 

Key Indicator, Performance and Awards

PTT Group’s safety, occupational health and environmental performance 

PTT Group’s Process Safety Incidents Tier 1 (Case)

Example of Projects and Key Activities
Management of Occupational Safety, Health, and Environment ^{SDGs 8.8}

• PTT defines the PTT Life Saving Rules and promotes their application in all work hours. Through communications, we highlight the importance of implementation in accordance with the nature of work in all areas of PTT's operations. Moreover, we conduct Task Observation, review operational risk assessment, and report conditions/actions that are below the standards. In case that an operation does not comply with the previously mentioned basic safety rules, PTT allows employees and contractors to cease their operations, or have the Right to Refuse Work for their safety. Their action will not be considered as a violation. The employees and contractors have the Right to Stop Work Authority when they are performing potentially hazardous work. By campaigning for operators to comply with basic safety rules, PTT reduces the number of accidents from work and there was zero Lost Time Accident (LTA) in 2022.
• Raising Employee and Contractor Awareness
  PTT raises awareness through various training programs provided to employees and contractors. In 2022, there were mandatory training sessions on basic occupational health and safety, and working environment for new employees. These sessions included 12 batches of SSHE1 Training, 2 batches of supervisor-level safety training, 1 batch of management-level safety training, and 3 batches of training for Safety Committee. Additionally, contractors received safety training before commencing work in each area.
• Health Performance Indicators (HPI) Development
  To elevate the occupational health management standards within PTT Group, the Occupational Health and Safety task force has actively collaborated to develop guidelines for assessing Health Performance Indicators (HPI). These guidelines are designed to be implemented and shared across the entire PTT Group, ensuring effectiveness and consistency. Additionally, health risks that may arise from exposure or various hazards are assessed, and control measures are established to mitigate and reduce these risks. These measures include annual occupational health check-ups for employees, training programs on occupational health and safety for operators, environmental monitoring in the workplace, setting appropriate work durations, and providing personal protective equipment tailored to the specific risks associated with job tasks. Furthermore, health promotion projects of employees and contractors are organized to ensure continuous and robust health and well-being.
• Safety and Occupational Health Management during the Covid-19 Pandemic
  Covid-19 Monitoring and Surveillance Center (“PTT Palung Jai Center”) actively manages health and safety of employees and personnel working for PTT. The following measures are implemented to prevent and mitigate the spread of COVID-19:
  
  • Closely follow the pandemic situation, total cases, and high-risk groups for COVID-19, and continuously announce measures and guidelines from relevant government agencies to establish our measures and guidelines for preventing and reducing infection risks, as deemed appropriated for the pandemic situation
  • Announce prevention and control measures for working in PTT areas with strict adherence, establish guidelines for reporting infections or at-risk individuals, and implement basic prevention measures (Universal Prevention) to wear a mask at all times, wash or clean hands regularly, and maintain a social distance, etc.
  • Regularly communicate information and news regarding safety practices, and establish easily accessed communication channels with Palung Jai Center for consultation and advice regarding medical help via communication channels, such as Call Center, Line Official, PTT Palung Jai Center, and email address of Palung Jai Center.
  • Arrange COVID-19 vaccination for personnel and their families to build immunity and reduce the severity of infection

PTT Group Bow Tie Analysis and Barrier Validationt^{SDGs 8.8}

In 2022, the PTT Group developed verification and control processes for Barrier validation and Major Accident Events (MAEs) by building on an adaptation of the technique called Bow Tie Analysis. This technique has continuously been implemented since 2019, in terms of analyzing and addressing safety risks in production processes on operation sites. This effort aims to ensure that MAE control measures — including Equipment barrier and Human barrier — are effective and fit for purpose, that equipment malfunction control measures are updated, and equipment is kept in normal working conditions. MAE control measures that are effective and fit-for-purpose can not only prevent major accident events, reduce production lost time, and ensure continuous business operations, but also reduce the potential impact on communities and the environment surrounding operation sites.  The "PTT Group Barrier Validation Guideline" has been applied, and one more pilot area has been added, which is PTT Tank Terminal Company Limited. This allows for identifying and addressing deficiencies discovered during the validation process, as well as conducting operational meetings to share knowledge among companies. This enabled the development and elevation of production safety performance standard’s effectiveness in PTT and the PTT Group’s operation sites.

Transprtation Safety Management^{SDGs 3.6}

PTT actively install tools and support technology to assist in driving behavior monitoring system. Transportation Control Center manages and organizes "Risk in Road Safety" event to promote and raise awareness of transportation safety among petroleum product transporters. Risky points that are found on any transport routes shall be reported and used as information for risk assessment, as well as develop preventive measures. Product carriers and drivers are rewarded according to specified criteria.

PTT regularly inspects transportation contractors according to the PTT Group Road Safety Management Guideline (RSMG) at least once a year. In 2022, the PTT Group Audit Committee was established to observe the transportation management on five transport companies under the PTT Group. This effort has constructed knowledge and developed the standard for PTT Group’s RSMG assessment to be consistent throughout the organization.

PTT supports and enforces the adoption of the Marine Terminal Information System (MTIS) in PTT Group, Best safety practices in transportation by ships are shared among companies within the group through the PTT Group Transportation Safety Management Taskforce.

Emergency, Crisis, and Business Continuity Management

PTT improved its Emergency and Crisis Management Plan to be in alignment with the National Disaster Prevention and Mitigation Plan in 2021. This effort was made with the objectives to systematically and efficiently integrate, collaborate, and share information with relevant government agencies. In 2022, PTT’s executives and all departments participated in emergency and crisis drills at the provincial level to comply with the objectives to: foster the understanding of their roles and responsibilities; ensure their capability of integrating the processes of emergency and crisis management in a systematic and consistent manner; and conduct the business continuously management. The emergency and crisis drills were held twice. The details are presented below:

• The 1st emergency and crisis drill was held in May 2022 in the area of Map Ta Phut Industrial Estate, Map Ta Phut District, Rayong Province. It was organized to practice the management in case of a backhoe loader hitting GC's 16-inch Ethane pipe and PTT's Propane pipe, resulting in gas leaks and fire. During this drill, Chief Operation Officer, Upstream Petroleum and Gas Business Group was the director, and Chief Operating Officer, Downstream Petrochemical Business was a deputy director, respectively. According to the PTT Group Emergency Management Center (GEMC) structure, GEMC connected to the Emergency Management Center Business Area (EMC BA) and GC’s Emergency Management Center during the drill via VDO conference.
• The 2nd emergency and crisis drill was held in August 2022 in the area of Wang Krachae, Sai Yok District, Kanchanaburi Province. It was organized to practice the management in case of road construction accident in which a worker hitting a 42-inch natural gas pipeline, resulting in a gas leak and fire. In response to this incident, the PTT Emergency Management Center was established and coordinated with the Emergency Management Center Business Area (EMC BA) via VDO conference.

PTT reviewed and improved its Business Continuity Management System (BCMS), while also conducted business continuity management drills. In the event of an incident in which Erawan Central Processing Platform (ERCPP) and Erawan Riser Platform (ERP) were damaged as a result of Typhoon and ceased the natural gas transmission to natural gas separation plant, the Chief Executive Officer and President acted as the chairman, while the executives according to the structure of Critical Management Center (CMC) participated in the management drill. PTT also connected to the CMC, as well as PTTEP and GC via the VDO Conference. In 2022, PTT was certified with ISO 22301 by the Management System Certification Institute (MASCI).