Categories of PTT’s Stakeholders^{GRI 2-29}

PTT’s stakeholders are parties impacted by PTT’s business operations, either positively or negatively, or parties who may influence PTT’s business operations in the past, present, and future. Stakeholders can be categorized into six main groups as follows:

• Public Sector refers to policymakers or regulators, state enterprises, Courts of Justice, independent organizations, the House of Representatives and House of Senate, and international organizations.
• Community and Society refer to communities surrounding PTT’s operation sites, the general public, youth, academic institutes, the press, local politicians, and nongovernmental organizations (NGOs).
• Investors refer to shareholders, bondholders, legal entities and retail investors, securities firms, and securities analysts.
• Customers refer to those who are businesses (B2B), consumers (B2C), or government (B2G).
• Suppliers and Partners refer to suppliers, distributors, partners, and partnerships or business alliances.
• PTT directors and employees refer to PTT directors, management executives, and staff.

Procedures in Building Relationship with PTT’s Stakeholders

PTT collects and identifies issues, needs, expectations, concerns of stakeholders. The process starts from value chain analysis of all three main business groups and 15 supporting business lines to identify internal and external stakeholders and issues related to needs, expectations and concerns of each stakeholder group.

Business lines will use stakeholder groups and issues in the organizational level as the guidelines for considering stakeholders and issues of business lines.

Other information is added for consideration as follows:

• Stakeholder survey, conducted at least once a year
• Key issues on sustainability from assessment of impacts on economy, environment, people and human rights
• Analysis on guidelines, trend and global direction
• Annual business plan
• Recommendations from Enterprise Risk Management Committee (ERMC)

After receiving the results from analysis on needs, expectations, concerns of stakeholders and value chain analysis, each business line formulates plans to building relationship with stakeholders by defining goals, scopes, stakeholders, issues and indicators. It reports progress to the executives of each business line on a quarterly basis for review, recommendations and improvement. The overview of each key issue that needs monitoring in the organizational level and updates on building relationship with stakeholders is summarized and submitted to the Enterprise Risk Management Committee (ERMC), PTT’s ad -hoc committee on a quarterly basis. In 2022, there were 10 issues namely;

1. Brand & Trust Brand refer to stakeholder perception on the company or its goods and products. Trust means credibility, trust, and confidence in the organization's business operations.
2. Climate Change refers to variation in earth’s climate, caused by nature factors or human activities
3. Compliance/ Transparency refer to complying with law and regulations and transparency in revealing both positive and negative information in business operations.
4. Customer Experience refers to interactions between customers and the organization as well as business relationships, which includes raising awareness, training, providing support and service and purchasing.
5. Energy Transition refers to energy restructuring.
6. Financial Performance 
7. Future Business such as Renewable Energy, Energy Storage, Electricity Value Chain, Hydrogen Technology, Life Science, AI & Robotics
8. Information Security & Data Privacy by giving protection and obeying the law 
9. Organization & Employee refers to development of organization and employees.
10. Safety Health & Environment refer to security, safety, occupational health and the environment

Value Chain Analysis of Each Business Line in 2022 can be concluded as follows:

Guidelines for Building Relationship with Stakeholders ^{GRI 2-29}

The criteria PTT uses in selecting major issues for monitoring in the organizational level are based on analysis, score calculation and prioritization of issues from 15 business lines (Bottom-up) and the analysis from the organization’s perspective (Top-down).

In 2022, three relevant aspects were considered including government policies, organization’s vision and needs and expectation of stakeholders. Four key issues monitored in the organizational level were 1) Future Business 2) Climate Change 3) Safety Health & Environment 4) Brand &Trust.

Relationship building plan was drawn up for example the safety health &environment issue of the gas separation plant 7. The major stakeholders were local communities located near the plant and along the gas pipeline. There were issues about safety of life and property, reduction of impacts on environment from the construction and standard control. PTT has the plan to listen to the opinions of local people and state agencies to conclude their concerns and recommendations and to give them updates on the project’s progress to raise awareness among stakeholders. PTT has various communication platforms suitable for stakeholders. Information is provided via main channels, comprising 1) Mass Media like television, radio, print media 2) Social Media by selecting contents that suit users of Website, Facebook, Instagram, YouTube, Twitter, Line, TikTok, PTT Insight Application 3) Other Media Platforms like press briefing, interviews, academic conferences.

Key Stakeholder Engagement Performance

Details of stakeholder relations performance in 2022

Table of stakeholder relations performance ^{GRI 2-29, 3-1}

Stakeholder Engagement Result

Stakeholder Engagement Score

Stakeholder management results are derived from the stakeholder engagement score, with a target to achieve an “Excellent Level” (≥80 points). PTT’s performance from 2019 to 2022 averaged to 85 points, which outperforms the target, reflecting PTT’s overall ability to respond to stakeholders in a consistent and highly effective manner.