Sustainability

Stakeholder Engagement

Sustainability

Stakeholder Engagement

Stakeholder engagement collaboration is a basis of sustainable business operation. PTT focuses on all stakeholders’ needs, expectations, and recommendations. PTT continuously and collaboratively conduct stakeholder engagement, as well as developing management approaches, in order to address both businesses’ and stakeholders’ needs effectively.

Stakeholders are defined as those impacted by PTT's business, either positive or negative impacts following PTT business’ operations. PTT classifies the organization's stakeholders into 6 groups, as follows:

Country (public agencies, policy makers, opinion leaders, private organizations, and politicians)
Community and Society (communities, the general public, youths, education institutions, NGOs, press, and local politicians)
Shareholders (shareholders, investors, entities, and institutions investing in the stock exchange)
Customers (industrial customers, and consumers)
Suppliers (suppliers, deliverers, and business partners)
Employees (PTT Group employees)

The stakeholder management approach is in accordance with the AA1000 Stakeholder Engagement Standard (AA1000SES) by using information from stakeholder engagement activities, issue management, grievance mechanisms and researches. With aforementioned information, PTT is able to identify stakeholder's needs, concerns and expectations. Consequently, the responsible committee coordinates with different stakeholder groups to establish appropriate measures addressing their concerns, expectations and requirements. Additionally, projects and work plan's impacts on stakeholders are assessed. As a result, key performance indicators are set and mitigation plans can be developed. Responsible units have the responsibility to directly report to the Management Committee, Corporate Governance Committee and Board of Directors.

Commitment to Stakeholders and Engagement Approach

Stakeholder: Country

Missions	Provide long-term energy security for Thailand and support economic growth.
Channel and Method of Engagement	Coordinate to clarify and enhance understanding in relevant issues in a monthly basis Site visit of PTT’s operational sites monthly. Arrange seminars and workshops to enhance understanding with public sector quarterly
Stakeholders’Needs/ Expectations	Survey for reasonably price fuel source to serve as sufficient reservoir Support national policy State enterprise ’s role in handling civil society
Key Performances	Operation of competitive entire energy and petrochemical business accordance to the international standards. Expansion of business investment opportunity with a focus in energy security Development of Eastern Economic Corridor of Innovation (EECi) Collaboration with public sector to support energy pricing, such as supporting LNG’s discount for those with low income earner who has public welfare card; as well as discount to retailed price of NGV to public transportation

Stakeholder: Community and Society

Missions	Be a good corporate citizen, manage environmental impacts, and engage in the improvement of livelihoods for communities.
Channel and Method of Engagement	Community development activities in ‘People’ and ‘Planet’ dimension Promotion of social and social enterprises projects in 3 aspects, comprising learning center development, local product support, and energy development for community PTT Contact Center 1365, PTT Website or email: pttvoice@pttplc.com, available 24 hours
Stakeholders’Needs/ Expectations	Transparency in operations State enterprise’s role in handling civil society Safety and environmental impacts Development of community’s life quality Campaign to raise the public’s awareness in conservation of natural resources
Key Performances	Jointly develop Thai education with science and technology through Kamneotvidya Science Academy (KVIS) and Vidyasirimedhi Institute of Science and Technology (VISTEC) Café Amazon for Chance project Community coffee bean sourcing project NGV Marketplace project Energy development for community project Promoting 3 forest learning centers

Stakeholder: Shareholders

Missions	เDeliver decent returns from commercial operations.
Channel and Method of Engagement	PTT website under “Investor Relation” or email: ptt-ir@pttplc.com, available 24 hours ’PTT Debenture’ application for bond holders to review their own bond details, activity registration, points collection for special awards, available 24 hours Monthly activity for bond holders, such as PTT Group’s site visit and seminars on economic topics. Annual general meeting for shareholders. International roadshow to meet and advise non-Thai investors once a year
Stakeholders’Needs/ Expectations	Share price and good business performance Survey for reasonably price fuel source to serve as sufficient reservoir. Engage in national and social economic development
Key Performances	Development of business strategy with a focus on sustainable growth by domestic and international investments Studies and investment in New S-Curve businesses

Stakeholder: Customer

Missions	Build customer satisfaction and engagement through good quality products and fair pricing
Channel and Method of Engagement	Annual customer seminar Sales’ and executives’ regular client meeting according to stipulated plan PTT Contact Centre 1365, available 24 hours
Stakeholders’Needs/ Expectations	Development of quality products and services meeting standards, continuously and with variety State enterprise’s role in handling civil society
Key Performances	Develop products and services and deliver special offers to meet all customers’ needs

Stakeholder: Suppliers

Missions	Jointly operate business based on fairness and enhance long-term business potential.
Channel and Method of Engagement	Annual supplier seminar Grievance on corruption through email: pttvoice@pttplc.com available 24 hours
Stakeholders’Needs/ Expectations	Procurement process that is fast, accurate, transparent and fair
Key Performances	Signatory in Integrity Pact Development of Digital Procurement System

Stakeholder: Employees

Missions	Support employee capacity development and ensure quality of life.
Channel and Method of Engagement	Acknowledgement of employees’ feedback to develop response plan for employees’ needs, and key competencies to accommodate new businesses throughout the year Business relation committee on a monthly basis CEO, Managing Director and high-level executives meet with employees in all levels according to plan.
Stakeholders’Needs/ Expectations	Security and professional advancement Adaptation for changes in PTT’s business operation Work-life balance
Key Performances	Continuous human capital and skill development Employees’ digital competency project for employees Develop employees’ skills to prepare them for new businesses and provide their opportunities of being business Co-Founder through the Tech-Savvy project Enhance happiness at work and employees’ capabilities through Flexi Time and Work at Home approaches Appropriately adjust welfare according to employees’ needs

Sustainability

Stakeholder Engagement