Sustainable Development Goals |
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Opportunities and Challenges
As the primary national energy company in Thailand, PTT must ensure that our business activities are conducted with integrity and for the benefit of the Thai people. To demonstrate our commitment, PTT has established a strategic plan to leverage organizational resources to deliver social returns. This plan is based on a variety of approaches, including support through funding and donations, as well as social impact projects that support our corporate social responsibility goals. Through this plan, PTT seeks to strengthen our capacity to create shared value – contributing to both social and business benefits – and operate social enterprise activities.
Through stakeholder engagement processes that build relationships and understanding with communities surrounding PTT operations, the underprivileged, as well as other communities and groups across the country, PTT ensures that our activities reflect and align with the needs, expectations, and concerns of all stakeholder groups. PTT is committed to responding quickly in the case of our operational issues and accepting responsibility for any consequences, as proven by our response to the gas pipeline leak incident in 2020. We also contribute to rasing the standards of living for our communities and society. This ranges from efforts to help those affected by natural disasters to our longstanding support for communities throughout Thailand during the past two years, as the country faced the COVID-19 pandemic, which had created sudden changes Thai society and across all communities. These are both challenges and opportunities for PTT to tackle promptly and efficiently support our society and communities, and continue to meet the expectations of all stakeholder groups. We are driven to achieve these goals to create shared value, maintain a balance of benefits for our organization and communities, and contribute to our path towards sustainability.
Management Approach
PTT has defined a strategy, including targets, to create shared value and advance the quality of life of our communities and society. This strategy is part of the Sustainability Strategic Direction, as outlined in the “PTT Sustainability Management Master Plan for Social and Environmental Responsibility 2021-2025”. PTT has defined long-term targets and key performance indicators (KPIs) that are cascaded to functional KPIs, and developed specific action plans to support these goals. Progress and performance against the targets and indicators are reported to management-level committees and the PTT Board – in line with what is specified in the Corporate Governance Structure – on a quarterly basis.
Social Value Creation
As a national energy company, PTT is committed to our mission to advance Thai society towards sustainable and stable growth. Toachieve this mission, PTT manages relevant issues through investing in two priority areas – human capital, community, and social development (SOCIAL), and environmental and natural resource conservation and restoration (ENVIRONMENT). We implement activities at both the policy level and the operational level. At the same time, PTT prioritizes community engagement in line with our community relations approach to understand the specific contexts and needs of communities, which may vary across different geographies. To that end, we have established a social and community investment strategy that aligns with our business strategy and budget, and responds to community needs. We continue to encourage employees to volunteer to serve the public through the Thai Volunteer Power Club and other initiatives related to social and community development and/or the environment to strengthen an organizational culture of corporate citizenship.
PTT aspires to sustainably invest in social and environmental projects. This means we continuously update our approach to correspond with the context at the time, and consider internal and external factors when planning our activities. We take into account our strategy to create shared value and advance the quality of life of our communities and society; our obligation to support the Sustainable Development Goals (SDGs), the 20-Year National Strategy, and the Twelfth National Economic and Social Development Plan; ongoing issues such as natural resource degradation, social and economic inequalities, and barriers to accessing energy; and findings from social and community needs assessments. Furthermore, PTT drives the integration of the Sufficiency Economy Philosophy and prioritizes stakeholder engagement as a key principle across all our activities. We support communities across different areas based on the priorities of that community. PTT believes in the capacity of local communities and thus is dedicated to implement social impact projects to support Thais in driving sustainability in the country.
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1) Defining Target Groups:
Completely define target groups according to the assessment on the possible effects of projects/ corporate activities, and levels of interest and influence toward the implementation of projects/ corporate activities.
2) Prioritizing Communities:
Assess the priority levels of communities that affect the implementation of projects / corporate activities and identify methods and levels of engagement with the community classified by the priority levels from the results of levels of interest and influence toward the implementation of projects/ corporate activities.
3) Establishment of Community Engagement Planning:
Utilize community information to establish a community engagement planning based on the priority levels of the community as classified.
4) Implementation based on Community Engagement Planning:
Implement the community engagement planning based on appropriation and convenience with the community with a focus on issues and interests toward the effects on the community while the objectives of projects and activities must be consistently considered.
5) Analysis and Assessment of Community Information Results:
Collect and assess the performance results of community development in a systematic way to create a database used for monitoring progress and further expansion as approved and agreed with the community.
6) Continuous Response, Monitoring, and Implementation:
Improve cooperation and collaboration with internal and external related agencies to maximize the effectiveness of the community engagement process. Assess the performance results to improve further community engagement frameworks.
Key PerformanceGRI 203-1, GRI 203-2
Progress Overview
Plan | 2020 Target | 2020 Performance | 2021 Target | 2021 Performance |
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Cash contribution to support and actively engage in social development. | Continuously provide funding support for social impact projects in two priority areas – 1) human capital, community, and social development (SOCIAL) and 2) environmental and natural resource conservation and restoration (ENVIRONMENT). | 620.37 million baht | At least 1-3% of net operating profit (target for 2020 – 2024) | 638.42* million baht |
Employee volunteering during paid working hours to create a culture of volunteerism in the organization |
Foster and advance social and environmental responsibility values in employees, and promote the integration of volunteering in their daily lives. | The number of newcomers who volunteered for the first time increased by 20% (compared to the total number of volunteers over the last two years) (38 employees) |
Due to the COVID-19 pandemic, the target was changed to – increase engagement in volunteer activities for employees who have not volunteered before (newcomers) by 20% (compared to the total number of volunteers over the last two years) | The number of newcomers Number of new comers who volunteered for the first time increased by 75% (compared to the total number of volunteers over the last two years) (140 employees) the total working hours of employee volunteering to create a culture of volunteerism in the organization is 2,219 hours (as 0.891 million baht) |
In-kind giving | NA | 13.05 million baht | NA | 21.94* million baht |
Management overheads costs for social development programme |
NA | 60.04 million baht | NA | 61.17* million baht |
Remark: * The budget for COVID-19 support and mitigation is excluded.
PTT’s Social Impact Projects
PTT implements social impact projects following a defined framework which includes two priority areas – human capital, community, and social development (People), and environmental and natural resource conservation and restoration (Planet). Details are presented below.
Social Enterprise and Institute
Social Impact Priority Area
Social Impact Priority Area: Human Capital, Community, and Social Development (People): Through Promoting Education | SDGs: ![]() | ||
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Input | Output | Impact | |
How | Social and Environmental | Social and Environmental | |
Type of Support
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Target Issues
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Social Value / Benefits
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Project/ Activity | Business | Business | |
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Value / Benefits to Employees
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Social Impact Priority Area: Human Capital, Community, and Social Development (People): Through Economic Development, Skill Development for Employment, and Crisis Support and Mitigation Initiatives | SDGs: ![]() ![]() ![]() ![]() ![]() ![]() ![]() | ||
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Input | Output | Impact | |
Approach | Social and Environmental | Social and Environmental | |
Type of Support
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Target Issues
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Social Value / Benefits
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Project/ Activity | Business | Business | |
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Value/ Benefits to Employees
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Social Impact Priority Area: Environmental and Natural Resource Conservation and Restoration (Planet) | SDGs: ![]() ![]() | ||
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Input | Output | Impact | |
Approach | Social and Environmental | Social and Environmental | |
Type of Support
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Target Issues
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Social Value / Benefits
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Project/ Activities |
Business | Business | |
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Value / Benefits to Employees
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Performance on social Investment from the past 3 years (2019-2021)
Overall |
Unit |
2019 |
2020 |
2021 |
Long-term Indicators | ||||
Relationship score from social and community group |
Score | - | 80 | 80 |
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Unit |
2019 |
2020 |
2021 |
Short-term Indicators | ||||
Cumulative number of beneficiaries of social enterprise (SE) activities | Individual Community Household |
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115 individuals 8 groups (underprivileged) 255 households |
Cumulative number of beneficiaries of activities to promote clean energy consumption |
Household |
1,294 |
1,326 |
(Changed to beneficiaries from PTT Group Innovation for Happiness Project) |
Number of beneficiaries of activities to promote employment and distribution channels for community products |
Individual |
N/A |
20 |
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Numbers of students enrolled (Fully Funded) Kamnoetvidya Science Academy (KVIS) and Vidyasirimedhi Institute (VISTEC) | Person/year | - | - | 256 |
Number of graduates from the Kamnoetvidya Science Academy (KVIS) and the Vidyasirimedhi Institute (VISTEC) | Person/year |
78
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84 | 88 |
Number of schools that benefited from education support and development activities organized through the PTT Group Model School Project | School/year |
178
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139 | 109 |
Number of people who benefited from support for sports | Person/year | 5,250 | 4,060 | >685 |
Number of people who obtained employment through the Restart Thailand Project | Person/year | - | - | 25,489 |
Number of farmer groups who benefited from the Smart Farming activity under the PTT Group Innovation for Happiness Project | Group/year | - |
- |
25 |
Number of community products that were developed through the Smart Marketing activity under the PTT Group Innovation for Happiness Project | SKU/year | - |
- |
255 |
Number of people affected by natural disasters who received support for basic needs and supplies | Person/year | 96,000 | 12,970 | 23,000 |
Number of underprivileged individuals who benefited from activities to improve their quality of life | Person/year | - | - | >40 |
Long-term Targets | ||||
Increase in income achieved through social enterprise (SE) activities | Baht/year | 4,244,275 | 6,798,989 | 7,397,753.78 |
Increase in income and cost reductions resulting from activities to promote clean energy consumption |
Baht/year |
11,092,201 |
10,844,982 |
(Changed to increase in income from the PTT Group Innovation for Happiness Project) |
Increase in income achieved through activities to promote employment and distribution channels for community products |
Baht/year |
N/A |
7,326,519 |
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Number of research outputs developed by the Vidyasirimedhi Institute (VISTEC) that have been patented |
Research output | 30 | 18 | 32 |
Increase in income and cost reductions for communities resulting from the Smart Farming activity under the PTT Group Innovation for Happiness Project | Million baht/year | - | - | 6.5 |
Increase in income achieved through efforts to support distribution channels for community products through the Community Smile Platform | Baht/year | N/A | 7,140,672 | 23,192,894 |
Greenhouse gas emission reductions (direct and indirect) achieved through activities to promote clean energy consumption |
Ton of carbon dioxide equivalents/year |
10,717 |
13,861 |
N/A |
Social Return on Investment (SROI) | ||||
- Café Amazon for Chance | Percentage |
10 | 10 | 7 |
- Community Coffee Sourcing | 13.8 | 19 | 20.7 | |
- PTT Day Care | 27 | 16 | 10 | |
- PTT Group Lounge | 15 | 15 | 15 | |
- Forest for Chance | N/A | 48 | 108 | |
- Vegetables Can Smile | N/A | N/A | 56 | |
- Thanyaporn Home for Girls | N/A | N/A | 20 | |
Environmental and Natural Resource Conservation and Restoration (ENVIRONMENT) |
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Short-term Indicators | ||||
Number of collaborative networks OUR Khung BangKachao project | Organizations | 34 | 34 | 34 |
Increase in forest coverage and green spaces | Rai | 1,167,613 | 1,167,613 | 1,167,613 |
Number of people who benefited from the forests and green spaces | Household | - | 6,647 | 6,647 |
Number of people who directly benefited from visiting the learning centers | Person/year | 204,000 | 83,726 | 1,981 |
Long-term Indicators | ||||
Greenhouse gas emissions (direct and indirect) sequestered through supporting environmental and natural resource conservation and restoration | Ton of carbon dioxide equivalents/year | 2,140,000 |
2,140,000 |
2,140,000 |
Increase in income from forests | Baht/year | 280,000,000 | 280,000,000 | 280,000,000 |
Remark: *The reported information is based on performance data disclosed in the Sustainability Report 2019 and the 56-1 One Report 2020-2021.
Key Projects and Activities
Giving Breath Project SDGs 3.8, 3.b
Material Sustainability Issue; Social Dimension: People’s Well-being
Create Shared Value and Increase the Quality of Life of Our Communities and Society. Build Understanding, Relationships, and Engagement, and Support Society and Communities / Support to Promote Health and Public Health Activities / Social Investment to Improve Community Standards of Living
Performance : PTT Group joined other parties in mitigating the COVID-19 pandemic. Firstly, we donated over 400 ventilators and high-flow oxygen devices, alongside liquid oxygen, to over 300 hospitals located in areas with high infection rates across Bangkok and the region. In addition, PTT provided financial support and medical equipment to help set up seven field hospitals, and worked with the Bangkok Metropolitan Administration to establish mobile vaccination units in four vulnerable and highrisk areas. (At the same time, PTT continued the Restart Thailand Project to support the economy through promoting employment and incomes.) PTT collaborated with the Ministry of Public Health, the Institute for Urban Disease Control and Prevention, the National Health Security Office (NHSO), and hospital foundations under the Bangpakok Group and the Piyavate Hospital to optimize our capacity in COVID-19 support activities and established end-to-end COVID-19 screening and field hospital systems. PTT Group’s approach starts with “early screening”, which includes proactive testing and screening to identify cases and isolate confirmed cases as early as possible, followed by “early isolation”, where we support “green” infected cases in self-isolating at home through providing basic supplies and medicine as needed. The third part is “early treatment”, where PTT provides medical equipment and beds to support hospital capacity in accommodating more patients. PTT has also built on this project through establishing the End-To-End Mobile@1745 service. This service is targeted for those who have self-tested through ATK and tested positive. The service provides advice and access to treatment at field hospitals free of charge, and vaccination services for those who tested negative.
Benefits for stakeholders: Reduced risk of infection and death during the COVID-19 pandemic
Benefits for PTT.: Reputational benefits – beyond being known as a national energy company whose primary role is to secure energy stability in Thailand, these activities help reflect PTT’s commitment to be holistically engaged in corporate citizenship and support the country in facing the challenges of this crisis.
Stakeholder Feedback (see links below):
- https://www.youtube.com/watch?v=zANERpKamQk
- https://www.thairath.co.th/news/local/2198883
- https://www.facebook.com/thairath/posts/10160907537317439
Future Plans
Looking forward, PTT will continue to drive our strategy to create shared value throughout PTT Group. We will use the combined expertise and experience of PTT Group companies to work together to resolve social issues and achieve social outcomes. PTT has defined a target to allocate 1 – 3% of our net operating profits in social investments in our two priority areas – human capital, community, and social development (SOCIAL) and environmental and natural resource conservation and restoration (ENVIRONMENT). At the same time, we will remain active in engaging communities and diligent in managing the impacts of our business activities on surrounding communities. PTT is driven to continuously improve our performance and seek opportunities from new challenges, such as our commitment to reduce greenhouse gas emissions to become a net zero emission organization. To that end, we will develop innovation while making use of organizational knowledge and expertise in order to reduce costs and increase efficiency in expanding green spaces. We will also support initiatives to generate incomes for surrounding communities to ensure that we can operate alongside communities sustainably. In this way, PTT is continuously working to improve our capacity to respond to the needs, expectations, and concerns of all stakeholder groups, while being mindful of the specific contexts facing each community.