Opportunities and Challenges

Due to the impacts of the COVID-19 outbreak on PTT’s operations, society at large, and possibly PTT’s sustainable development goals, PTT decided to establish social investment approach that aims to meet the requirement of stakeholders upon important yet urgent issues, including building economic development and opportunities, and employment among the organization’s surrounding communities, disadvantaged groups, and other networks at the national level. This is also associated with the adoption of technologies and innovation that can improve the efficiency in securing access to limited natural resources, addressing the effects of climate change, and raising awareness on environmental conservation, as well as delivering continuous social investments to create shared value for society and community in a more balanced approach, considering several factors such as the investment worthiness, the maximization of operational effectiveness, the operational adaptation to handle new challenges and fast-changing societal contexts. 

Management Approach

Social Value Creation 

PTT as Thailand’s national energy firm is committed to our mission to help drive Thai society toward a sustainable yet stable growth, we therefore conduct an issue-centric management with a focus on social investment approach that highlights two different dimensions including a dimension of social, community and human resource development, and a dimension of natural resources rehabilitation and conservation promotion. As a result, PTT simultaneously operates at both policy and practical levels while promoting engagement with community according to community relation operational approach to understand different contexts and requirements of community in each area and setting social and community investment strategies that are in line with the company’s business strategies and budget, and the requirements of community. Meanwhile, PTT encourages our employees to spend some time to perform public services through the PTT Volunteers Club and other projects dealing with environmental, social and community development, and PTT’s corporate culture cultivation to be a company that creates value for society.

PTT has a vivid intention to continue to invest on social and environmental activities in a sustainable approach. To achieve that, the company makes continuous business operation improvement as appropriate. In 2019, PTT issued operational frameworks based on both interior and exterior factors which encompass creating shared value strategy, improving the wellbeing among community and society, supporting the sustainable development goals, Thailand’s 20-Year National Strategy, and The Twelfth National Economic and Social Development Plan, as well as, recognizing the natural resources degradation, economic and social inequality, the access problem to energies, and survey results on community and society’s requirements. Furthermore, PTT focuses on applying the philosophy of sufficiency economy, building engagement with stakeholders as the key driver for business operation, supporting communities to address related issues according to community’s requirement prioritization. As PTT always placing trust in the potential of a community, the company commits to put social responsibility at the heart of our business to support Thais to play a role in driving Thailand toward sustainability. 

Ensuring that the approach in promoting community development is performed as planned, PTT established a community relation operation guideline to build better understanding and reduce the community’s concerns on the direct and indirect effects of business operations. The approach cosists of six steps, including:

1) Defining Target Groups:
Completely define target groups according to the assessment on the possible effects of projects/ corporate activities, and levels of interest and influence toward the implementation of projects/ corporate activities.

2) Prioritizing Communities:
Assess the priority levels of communities that affect the implementation of projects / corporate activities and identify methods and levels of engagement with community classified by the priority levels from the results of levels of interest and influence toward the implementation of projects/ corporate activities.

3) Establishment of Community Engagement Planning: 
Utilize community information to establish a community engagement planning based on the priority levels of community as classified.

4) Implementation based on Community Engagement Planning:
Implement the community engagement planning based on appropriation and convenience with the community with a focus on issues and interests toward the effects on community while the objectives of projects and activities must be consistently considered.

5) Analysis and Assessment of Community Information Results:
Collect and assess the performance results of community development in a systematic way to create a database used for monitoring progress and further expansion as approved and agreed with community.

6) Continuous Response, Monitoring, and Implementation:
Improve cooperation and collaboration with internal and external related agencies to maximize the effectiveness of community engagement process. Assess the performance results to improve further community engagement frameworks. 

Significant Performances 

Overview of Operational Progress

Guidelines on Corporate Social Responsibility

Performance of Social Investment over the Past Three Years (2018-2020)